Sakura Club Manager - Conrad Washington DC

Hilton • Washington, DC

11d • $66,000 - $68,000 • Onsite

About The Position

The Sakura Club Manager is responsible for the overall leadership, operation, and success of the Sakura Club, ensuring an exceptional luxury guest experience while maintaining the highest standards of service excellence. This position oversees the daily operations of the club, leads and develops team members, and drives guest satisfaction through personalized service and attention to detail. As a Sakura Club Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• Exceptional interpersonal, communication, and guest relations skills with a passion for delivering personalized luxury experiences.
• Strong problem-solving and decision-making abilities, with the ability to remain composed in a fast-paced environment.
• Demonstrated ability to build relationships with guests, anticipate needs, and resolve concerns professionally and effectively.
• Excellent organizational and time management skills, with the ability to prioritize multiple responsibilities simultaneously.
• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Lead, manage, and oversee all daily operations of the Sakura Club, ensuring exceptional service standards and a seamless guest experience.
• Deliver personalized and anticipatory service to guests, creating memorable experiences that reflect the luxury brand standards.
• Recruit, train, coach, and develop team members, fostering a culture of excellence, engagement, and continuous improvement.
• Ensure all team members demonstrate professionalism, product knowledge, and adherence to established service standards.
• Monitor guest satisfaction metrics, respond promptly to guest concerns, and implement service recovery strategies as needed.
• Oversee the day-to-day operation of Sakura Club, ensuring exceptional service standards, operational excellence, and a seamless luxury guest experience.
• Deliver personalized, anticipatory service that exceeds guest expectations and reflects the elevated standards of the Waldorf Astoria brand.
• Recruit, train, coach, and mentor team members while fostering a culture of engagement, accountability, and continuous improvement.
• Ensure all team members demonstrate professionalism, strong product knowledge, and consistent adherence to established service standards and procedures.
• Monitor guest feedback and satisfaction metrics, address concerns promptly, and implement effective service recovery strategies to enhance the overall guest experience.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed