SAH Department Secretary

Brown Medicine•Los Angeles, CA

6d•$19 - $27•Onsite

About The Position

The SAH Department Secretary performs or manages the department’s clerical, information management, scheduling, and office management functions. The role supports patients, physicians, department staff, and management by gathering and preparing information for reports, meetings, and correspondence, maintaining efficient office workflows, and appropriately scheduling patients. The secretary helps ensure positive outcomes in patient volume, revenue, and satisfaction; investigates and resolves relevant patient and physician complaints; and contributes to departmental operational and capital budget monitoring. The position also supports department committees, projects, interviews, and meeting minutes as appropriate. It maintains organized, safe, and presentable office and reception areas; responds cooperatively and flexibly to service needs; and works with others to deliver quality results. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors of instilling trust and valuing differences, patient and community focus, and collaboration. The role is located at Saint Annes Hospital in Fall River, Massachusetts. The stated work schedule is Monday through Friday on the day shift. Driving is not required.

Requirements

Completion of a two-year secretarial training program or five years of experience as a secretary.
Interact cooperatively with customers, treating them with courtesy, respect, and compassion.
Respond patiently and appropriately to questions and respond to requests in a timely manner.
Handle interruptions skillfully.
Maintain a professional appearance and demeanor.
Strive to prevent or resolve customer concerns to the customer’s satisfaction.
Take responsibility for ongoing development of work skills using available resources, including in-services, formal educational programs, other work groups, and on-the-job training.
Perform analytical and decision-making functions with minimal supervision.
Recognize when assistance or consultation is appropriate and seek it.
Understand relevant hospital and departmental policies and procedures, including safety issues.
Be aware of hospital programs and services and where they are located.
Demonstrate reliable attendance and punctuality.

Nice To Haves

Associate’s degree in a related field with secretarial experience.

Responsibilities

Gather and prepare accurate, timely information for reports, meetings, and correspondence for patients, physicians, department staff, and management.
Organize and maintain workflow patterns, procedures, and equipment to streamline clerical processes and maximize efficiency.
Participate in departmental and hospital committees, projects, and interviews as appropriate, and maintain minutes as appropriate.
Schedule patients and manage associated information to support positive outcomes in volume, revenue, and patient satisfaction.
Investigate and resolve patient and physician complaints concerning relevant office functions with minimal supervision.
Participate in developing and monitoring departmental operational and capital budgets for efficient office management.
Analyze situations, identify root causes, and implement short- and long-term solutions.
Maintain office and reception areas in an organized, safe, and presentable condition.
Meet office needs cooperatively and flexibly, with awareness of patient satisfaction.
Respond to departmental service demands and assist with tasks assigned by the Manager.
Complete assignments within an acceptable time frame and use time and resources effectively.
Develop and maintain efficient working relationships, contribute to team efforts, and partner with others to achieve positive outcomes.
Offer creative solutions or alternatives to issues and concerns, produce quality results, and continually seek to improve work quality.
Accept responsibility for work performed and take appropriate corrective action when needed.
Attend and participate in staff meetings and in-services, or review required documentation.
Assist with orienting others and actively participate in mentoring.