Sage HCM Implementation & Support Manager

Baker Tilly•McCullom Lake, IL

2d•$100,000 - $182,400

About The Position

Baker Tilly Advisory Group, LP is hiring a Sage HCM Implementation & Support Manager to lead client implementations and provide ongoing functional and technical support for Sage HCM solutions. This client-facing role guides customers through the full implementation lifecycle, including requirements gathering, system configuration, testing, training, go-live, and post-implementation support. The manager also helps existing clients troubleshoot issues, optimize their Sage HCM environments, and get greater value from the system. The role involves working across implementations, client training, configuration projects, troubleshooting, and ongoing support. The successful candidate will understand HR and payroll processes, translate client requirements into appropriate configurations, take ownership of client issues, communicate clearly, and develop trusted-advisor relationships. Success includes accurate implementations, effective client readiness for go-live, efficient issue resolution, clear configuration documentation, and proactive recommendations to improve client processes and Sage HCM utilization. Baker Tilly describes opportunities for career growth, flexibility in how and where work is completed, client and team relationships, on-the-job coaching and mentoring, and firm-wide learning and development programs. The listed pay range is $100,000 to $182,400. Actual compensation depends on relevant factors such as skills, experience, qualifications, professional certifications, work arrangements, and geographic location. Eligible employees may receive a compensation and benefits package.

Requirements

5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions.
Strong understanding of HRIS/HCM processes and employee lifecycle management.
Experience gathering client requirements and translating them into system configurations.
Experience troubleshooting Sage HCM system and configuration issues.
Strong client-facing consulting and communication skills.
Ability to manage multiple client projects and support requests simultaneously.
Strong analytical and problem-solving skills.
Excellent attention to detail and commitment to data accuracy.
Ability to independently research and resolve unfamiliar system issues.
Comfort with leading client meetings, system demonstrations, and training sessions.

Nice To Haves

3+ years of HCM/HRIS implementation or consulting experience.
Direct Sage HCM implementation and support experience.
Experience with time and attendance, timesheets, payroll, benefits, and HR workflows.
Experience with data conversion and system integrations.
Experience developing reports and data extracts.
Knowledge of payroll and accounting processes.
Experience working for a Sage business partner, HCM consulting firm, or managed services provider.
Advanced Microsoft Excel skills.

Responsibilities

Lead or support Sage HCM implementations for new clients.
Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
Translate business requirements into effective Sage HCM configurations.
Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities.
Assist with employee data conversion, validation, and migration.
Configure and test workflows, approvals, notifications, and business processes.
Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications.
Follow implementation plans and manage assigned implementation tasks and deliverables.
Coordinate user acceptance testing and help clients identify and resolve issues before go-live.
Support client go-live activities and transition customers into ongoing support.
Provide ongoing functional and technical support to Sage HCM clients.
Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors.
Research issues, identify root causes, and provide clients with clear resolutions.
Assist clients with configuration changes as their organizations and processes evolve.
Review existing Sage HCM environments and recommend improvements or best practices.
Manage client support requests and communicate status, next steps, and resolutions.
Escalate software defects or complex technical issues to Sage or other appropriate resources when necessary.
Maintain clear documentation of client configurations, issues, and resolutions.
Train HR administrators, payroll teams, managers, and other users on Sage HCM functionality.
Develop client-specific procedures, documentation, and training materials.
Explain system functionality in practical terms to technical and non-technical users.
Advise clients on Sage HCM process improvements and system best practices.
Build long-term client relationships and serve as a trusted Sage HCM resource.
Identify opportunities for clients to expand or improve their use of Sage HCM.
Learn through on-the-job coaching and mentoring and participate in firm-wide learning and development programs.
Network and build strong relationships internally and with clients.
Support the growth and development of team members through the Baker Tilly Care and Teach philosophy.