Sage HCM Implementation & Support Consultant

Baker Tilly•McCullom Lake, IL

2d•$97,600 - $158,200

About The Position

Baker Tilly Advisory Group, LP is hiring a client-facing Sage HCM Implementation & Support Consultant to lead or support client implementations and provide ongoing functional and technical support for Sage HCM solutions. The consultant guides clients through the implementation lifecycle, including requirements gathering, configuration, testing, training, go-live, and post-implementation support. They also troubleshoot client issues, optimize Sage HCM environments, and help clients make better use of the system. The successful candidate understands HR and payroll processes, can translate business requirements into system configurations, and is comfortable moving among implementations, configuration projects, troubleshooting, client training, and ongoing support. The role requires ownership of client issues, clear communication, accurate documentation, and the ability to build trusted client relationships. Success includes delivering accurate implementations, resolving client issues efficiently, preparing clients to use and administer Sage HCM, and identifying opportunities to improve processes and system utilization. Baker Tilly describes opportunities for career growth, flexibility in how and where work is done, meaningful client and team relationships, on-the-job coaching and mentoring, and firm-wide learning and development programs. Work location requirements should be discussed with a Baker Tilly talent acquisition professional. The stated pay range is $97,600 to $158,200; actual compensation depends on relevant factors. Eligible employees are offered a compensation and benefits package.

Requirements

3 or more years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions.
Strong understanding of HRIS/HCM processes and employee lifecycle management.
Experience gathering client requirements and translating them into system configurations.
Experience troubleshooting Sage HCM system and configuration issues.
Strong client-facing consulting and communication skills.
Ability to manage multiple client projects and support requests simultaneously.
Strong analytical and problem-solving skills.
Excellent attention to detail and commitment to data accuracy.
Ability to independently research and resolve unfamiliar system issues.
Comfort leading client meetings, system demonstrations, and training sessions.

Nice To Haves

3 or more years of HCM/HRIS implementation or consulting experience.
Direct Sage HCM implementation and support experience.
Experience with time and attendance, timesheets, payroll, benefits, and HR workflows.
Experience with data conversion and system integrations.
Experience developing reports and data extracts.
Knowledge of payroll and accounting processes.
Experience working for a Sage business partner, HCM consulting firm, or managed services provider.
Advanced Microsoft Excel skills.

Responsibilities

Lead or support Sage HCM implementations for new clients.
Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
Translate business requirements into effective Sage HCM configurations.
Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities.
Assist with employee data conversion, validation, and migration.
Configure and test workflows, approvals, notifications, and business processes.
Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications.
Follow implementation plans and manage assigned implementation tasks and deliverables.
Coordinate user acceptance testing and help clients identify and resolve issues before go-live.
Support go-live activities and transition clients into ongoing support.
Provide ongoing functional and technical support to Sage HCM clients.
Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors.
Research issues, identify root causes, and provide clients with clear resolutions.
Assist clients with configuration changes as their organizations and processes evolve.
Review Sage HCM environments and recommend improvements or best practices.
Manage client support requests and communicate status, next steps, and resolutions.
Escalate software defects or complex technical issues to Sage or other appropriate resources when necessary.
Maintain clear documentation of client configurations, issues, and resolutions.
Train HR administrators, payroll teams, managers, and other users on Sage HCM functionality.
Develop client-specific procedures, documentation, and training materials.
Explain system functionality to technical and non-technical users.
Advise clients on Sage HCM process improvements and system best practices.
Build long-term client relationships and serve as a trusted Sage HCM resource.
Identify opportunities for clients to expand or improve their use of Sage HCM.
Participate in on-the-job coaching, mentoring, and firm-wide learning and development programs.
Network and build relationships internally and with clients.
Support team members' development through the Baker Tilly Care and Teach philosophy.