Safety Trainer, X Money

SpaceXSI • Bastrop, TX

3d

About The Position

SpaceXSI is building Super Intelligence across its full stack, including Colossus supercomputers, Grok models, and applications such as Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. The Safety Trainer will develop and deliver learning programs for fintech products, payment systems, and financial software. The role translates evolving financial regulations into clear training, onboards customer service, dispute, fraud monitoring, and risk operations employees, and maintains instructional materials and knowledge-base content. It also uses learning data to evaluate effectiveness and improve programs, with scenario-based training focused on customer interactions, troubleshooting, documentation, escalation, and operational metrics.

Requirements

• Bachelor’s degree in education or instructional design, or at least 3 years of experience with technical training or mentoring in a corporate, financial, or fintech environment.
• U.S. citizenship or nationality, U.S. lawful permanent residency, refugee or asylee status, or eligibility to obtain required authorizations from the U.S. Department of State, to comply with U.S. Government export regulations.

Nice To Haves

• Expertise in designing and scaling agent training programs, including content development.
• Deep understanding of digital payments, blockchain, credit analysis, or banking software.
• Proficiency in instructional design models such as ADDIE and in tailoring content for professional learners.
• Experience with Learning Management Systems, CRM tools, and content-authoring software such as Articulate 360 or Adobe Captivate.
• Strong data analytics skills for determining learning requirements.
• Excellent project and program management capabilities, with a track record of cross-functional collaboration.
• Experience leveraging AI tools and technologies to enhance training management and operational efficiency.
• Proficiency with business intelligence and dashboard tools such as SQL, Dremel, Looker/Data Studio, or Tableau.
• Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization.
• Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM), or similar certification.

Responsibilities

• Create and facilitate live virtual sessions, in-person workshops, and asynchronous e-learning focused on fintech products, payment systems, and financial software.
• Translate evolving financial regulations, including AML/KYC and credit risk standards, into training modules that support organizational adherence and safety.
• Lead end-to-end onboarding for new hires, including customer service agents, dispute analysts, fraud monitoring analysts, and risk operations analysts.
• Design and maintain instructional materials, including user manuals, job aids, and knowledge-base content.
• Assess training effectiveness using data-driven metrics such as adoption rates and assessment scores, identify skill gaps, and refine programs.
• Design scenario-based training covering empathetic customer interactions across voice, chat, and email; troubleshooting accounts, transactions, cards, and disputes; CRM and ticketing documentation; escalation to Product, Risk, and Compliance teams; and metrics such as AHT, FCR, and CSAT.
• Build cross-functional safety training programs with Customer Support, Fraud, and Compliance stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust and safety.
• Collect, analyze, and visualize complex data to inform strategic decisions.
• Maintain internal and external knowledge bases end to end, including creating and updating articles, archiving outdated information, and improving structure for searchability and user experience.

What This Job Offers

• Job Type: Full-time