Safety Team Member

We Care Daily Clinics•Seattle, WA

About The Position

The Safety Team Member combines safety, member engagement, and operational support at a Neighborhood Center. The role helps maintain secure, welcoming clinic spaces, supports emergency response, and works with the Neighborhood Center team to create a supportive, solution-focused environment. The position uses de-escalation, conflict resolution, and proactive engagement to promote a safe and respectful experience for members, visitors, and employees. The role does not require weapons.

Requirements

High school diploma or GED equivalent.
Basic proficiency in Microsoft Office Suite and general computer programs.
Ability to remain calm, focused, and professional in fast-paced or high-pressure situations.
Strong de-escalation, conflict resolution, and problem-solving skills.
Excellent communication and interpersonal skills, with respectful engagement toward all individuals.
Quick thinking and the ability to respond effectively to unexpected situations.
Ability to work collaboratively with the Member Engagement team and other departments.
Ability to stand or patrol clinic areas for extended periods.
Ability to lift and carry 10–50 lbs. as needed.
Physical fitness to perform foot patrols throughout the facility and parking areas.

Nice To Haves

One year of customer service experience preferred.

Responsibilities

Conduct routine inspections of the Neighborhood Center building, parking lot, and grounds.
Maintain good relationships with neighboring businesses and communicate with them as needed.
Respond to emergencies according to established safety protocols.
De-escalate conflicts using trained techniques.
Work with local safety departments and law enforcement when needed.
Direct non-members to the proper intake process or have them sign a non-disclosure form.
Interact proactively with members, staff, and visitors to foster a welcoming and secure atmosphere.
Explain Neighborhood Center policies respectfully and support compliance with behavioral standards.
Monitor the Neighborhood Center and assist with member flow, entry support, member care, restroom entry, signing members into the EMR system, and notifying members when attention is needed in their EMR profile.
Serve as a first point of contact for members with safety-related concerns.
Conduct security surveillance, including retrieving and reviewing footage when necessary.
Manage incoming packages, mail, and deliveries.
Monitor and maintain cleanliness in waiting areas and high-traffic spaces.