Safety Team Member

We Care Daily Clinics•Seattle, WA

5d•Onsite

About The Position

The Safety Team Member combines safety, member engagement, and operational support at a Neighborhood Center in North Seattle. The role helps ensure clinic spaces are secure and welcoming, supports members and visitors, assists during emergencies, and works with the Neighborhood Center team to promote a respectful, solution-focused environment. The position uses de-escalation, conflict resolution, proactive engagement, and safety protocols; weapons are not needed for this role. The role also includes monitoring facility activity, supporting member flow and entry, helping members navigate intake and clinic processes, conducting surveillance, and assisting with routine operational tasks. The position reports to the Clinic Administrator.

Requirements

High school diploma or GED equivalent.
Basic proficiency in Microsoft Office Suite and general computer programs.
Ability to remain calm, focused, and professional in fast-paced or high-pressure situations.
Strong de-escalation, conflict-resolution, and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to engage respectfully with all individuals.
Quick thinking and the ability to respond effectively to unexpected situations.
Ability to work collaboratively with the Member Engagement team and other departments.
Ability to stand or patrol clinic areas for extended periods.
Ability to lift and carry 10–50 lbs. as needed.
Physical fitness to perform foot patrols throughout the facility and parking areas.

Nice To Haves

One year of customer service experience is preferred.

Responsibilities

Conduct routine inspections of the Neighborhood Center building, parking lot, and grounds.
Maintain relationships with neighboring businesses and communicate with them as needed.
Respond to emergencies according to established safety protocols and de-escalate conflicts using trained techniques.
Work with local safety departments and law enforcement when needed.
Direct non-members to the proper intake process or have them sign a non-disclosure form.
Proactively interact with members, staff, and visitors to foster a welcoming and secure atmosphere.
Explain Neighborhood Center policies respectfully and support compliance with behavioral standards.
Monitor Neighborhood Center activity and help manage member flow, including entry support, member care, restroom entry, signing members into the EMR system, and notifying members when attention is needed in their EMR profile.
Serve as a first point of contact for members with safety-related concerns.
Conduct security surveillance, including retrieving and reviewing footage when necessary.
Manage incoming packages, mail, and deliveries.
Monitor and maintain cleanliness in waiting areas and high-traffic spaces.