2nd Shift Security Officer- (2pm-10:30pm)

Shopping Center Management d b a Turnberry Associates•Nashville, TN

About The Position

The Safety & Security Officer is responsible for patrolling the JW Marriott Nashville hotel, monitoring CCTV, and assisting guests with room access while providing exceptional guest service. The available shift is 2:00 p.m. to 10:30 p.m.

Requirements

Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Ability to effectively work with internal and external customers, including demonstrating patience, tact, and diplomacy to defuse anger and collect accurate information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to meet deadlines, work under pressure, and work independently.
High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Patrol all areas of the property, secure rooms, and assist guests with room access.
Monitor closed-circuit televisions and alarm systems.
Authorize, monitor, and document access to secured areas.
Follow up on unusual activities in and around the property that could impair the wellbeing of guests or employees.
Defuse disturbances in accordance with hotel policies and procedures.
Escort unwelcome persons from the property.
Assist guests and employees during emergency situations.
Respond to accidents, contact EMS, or administer first aid/CPR as required.
Assist the Director and Manager of Safety & Security with fire prevention programs and emergency preparedness.
Comply with applicable federal, state, and local laws and safety regulations.
Handle complaints, settle disputes, and resolve grievances and conflicts.
Perform additional duties and projects as assigned.