Safety & Security Manager

Chula Vista Resort•Wisconsin Dells, WI

About The Position

The Safety & Security Manager is responsible for overseeing all security operations functions at Chula Vista Resort. This role ensures the safety of guests, staff, and assets while maintaining compliance with legal and operational standards. The position also leads training, staffing, and strategic initiatives related to security and risk mitigation.

Requirements

Must have valid Driver License and good driving record.
Required: High School Diploma
Required: 2+ years management experience in a related field
Knowledge of hotel operations
Leadership and communication skills
Problem-solving abilities
Financial and operational management
Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff.
Must be in good physical condition.
Able to lift minimum of 50 lbs.
Sitting, standing for an extended period of time.
Have full use of eyes and ears, full power of speech.
Walking, turning head and torso, bending arms, wrists, and fingers.

Nice To Haves

Preferred: Bachelor’s Degree
Preferred: 5+ years

Responsibilities

Oversee daily operations of the security department
Develop and implement departmental strategies, goals, and operational plans
Recruit, train, supervise, and evaluate security personnel
Create staff schedules and daily task assignments
Ensure consistent service quality and adherence to company standards
Maintain a professional appearance and enforce uniform standards
Ensure compliance with all legal requirements, safety regulations, and sanitation standards
Safeguard company assets and confidential information
Serve as liaison between injured parties and insurance providers
Facilitate recovery of funds related to guest damages
Maintain vehicle registration and insurance compliance
Oversee surveillance systems in coordination with IT
Maintain tracking of keys, radios, and equipment
Review incident reports and take corrective action
Plan and coordinate security for events
Develop and implement training programs
Conduct employee evaluations
Address performance issues and enforce disciplinary actions
Provide coaching and performance monitoring
Ensure high levels of guest satisfaction
Handle difficult situations professionally