Safety & Loss Prevention Supervisor - The Henry, Dearborn, MI

Hotel Equities•Dearborn, MI

10d•$25 - $27•Onsite

About The Position

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI. The Supervisor is responsible for leading and coordinating the activities of Security Officers on an assigned shift to ensure the safety and protection of guests, team members, and Hotel property. This position provides direct, hands-on supervision, training, and support to the security team while responding to and managing incidents as they occur.

Requirements

Demonstrated ability to lead, train, and motivate a team of Security Officers.
Demonstrate the ability to investigate incidents, interview witnesses, and draft legible, factual reports.
Strong conflict-resolution skills and the ability to prioritize and delegate tasks during high-volume or emergency situations.
Must be able to communicate effectively in a positive, upbeat fashion in English, both orally and in writing; multi-lingual a plus.
Must exhibit positive interpersonal skills with focused attention to guest needs.
Must be able to frequently move freely about the hotel and maintain manual dexterity to operate computers, radios, and other office and security equipment.
Ability to analyze information, exercise sound judgment, and make effective decisions, including under pressure during emergencies.
Must possess a valid driver's license and maintain an excellent driving record at all times. Van drivers are subject to motor vehicle record checks at any time.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures, including safety procedures and local, state, and federal laws and regulations.

Nice To Haves

multi-lingual a plus

Responsibilities

Supervises, schedules, and directs Security Officers during the assigned shift to ensure adequate coverage of all posts.
Trains, coaches, and evaluates the performance of Security Officers; provides ongoing feedback and identifies training needs.
Conducts shift briefings with Security Officers regarding pass-on information, open incidents, and priorities for the shift.
Responds to and takes charge of emergency situations, escalating to the Director of Security or hotel management as appropriate, and takes appropriate steps to rectify problems while minimizing Hotel liability.
Reviews, edits, and approves incident and daily activity reports prepared by Security Officers for accuracy and completeness before submission.
Conducts and documents regular patrols of hotel property, including guest floors, public areas, back-of-house, parking areas, and the perimeter.
Monitors CCTV and access control systems; investigates and documents unusual activity.
Assists with investigations of theft, guest complaints, accidents, and other incidents; interviews witnesses and gathers evidence as needed.
Enforces hotel policies and procedures, including key control, lost and found, and parking/valet security procedures.
Coordinates with local law enforcement, fire department, and EMS when responding to on-property incidents.
Ensures Security Officers report to their posts in proper uniform and equipped with required gear (radios, flashlights, keys, etc.) at the start of each shift.
Assists the Director of Security with scheduling, payroll administration, and department administrative tasks.
Maintains department equipment, including radios, vehicles, and safety equipment, reporting maintenance needs as required.
Greets and welcomes guests in a friendly and courteous manner; remains calm and attentive, especially during heavy Hotel activity and emergencies.
Performs the duties of a Security Officer as needed to cover staffing gaps.
Attends and participates in all mandatory meetings and training sessions.
Keeps the Director of Security promptly and fully informed of all problems or unusual matters of significance.
All other duties as assigned by management.