Safety & Compliance Representative

Landstar • Jacksonville, FL

1d • Hybrid

About The Position

The Safety & Compliance Representative provides regulatory guidance and after-hours support to Landstar’s independent Owner-Operator drivers, referred to internally as Business Capacity Owners (BCOs). The role helps ensure compliance with federal and state regulations and Landstar policies, and supports drivers navigating complex, time-sensitive situations. Success requires staying calm under pressure, communicating professionally, providing effective support, and using computer systems to maintain records, enter data, and prepare Compliance Department reports.

The position is based in Jacksonville, Florida, with a hybrid work arrangement. The schedule is rotating four days on and four days off, from 6 a.m. to 6 p.m., and includes weekends and holidays. The hourly salary range is $17.75–$22.15, based on experience. Duties and responsibilities may change or be reassigned.

Requirements

• High school diploma or GED.
• One year of experience in administrative customer support.
• Extensive knowledge of Microsoft Suite, including Excel, PowerPoint, Word, and Outlook.
• Ability to focus, prioritize, retain, and efficiently apply new concepts in dynamic, fast-paced training environments.
• Ability to have difficult conversations while maintaining composure.
• Ability to work with minimum supervision using available regulatory guidelines.
• Strong communication skills in all modes.
• Ability to effectively counsel and educate others.
• Ability to analyze and interpret data.
• Strong organizational skills.
• Ability to follow oral and written instructions.

Nice To Haves

• Six months of Safety and/or Compliance experience in the transportation industry.
• Six months of experience handling inbound calls requiring a high level of urgency, composure, and confidentiality.
• One year of experience utilizing FMCSA regulations.

Responsibilities

• Monitor Operators on ELDs to ensure Hours of Service compliance and promptly notify the department of discrepancies.
• Educate and counsel Operators, Agents, and/or Contractors on Hours-of-Service regulations and compliance best practices.
• Audit Operators’ logs for accuracy and notify the appropriate department of discrepancies.
• Create and maintain accurate compliance reports and data logs using Excel and internal systems.
• Handle inbound and outbound calls while providing quality customer service.
• Manage backup calls for various Safety & Compliance departments.
• Ensure compliance in situations involving accidents and Hazmat-related incidents.
• Participate in notifying Operators for Random and Post Accident Drug and Alcohol Testing as required by the FMCSA.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED