Safety & Compliance Representative

Landstar System, Inc.•Jacksonville, FL

4d•$18 - $22•Hybrid

About The Position

The Safety & Compliance Representative provides regulatory guidance and after-hours support to Landstar’s independent Owner-Operator drivers, referred to internally as Business Capacity Owners (BCOs). The role supports compliance with federal and state regulations and Landstar policies, and helps drivers handle complex, time-sensitive situations. Success requires staying calm under pressure, communicating professionally, and providing effective support. Strong computer skills are needed to maintain accurate records, complete data entry, and support Compliance Department reporting. The position is hybrid in Jacksonville, Florida, and follows a rotating schedule of four days on and four days off, from 6 a.m. to 6 p.m. The schedule includes weekends and holidays. The salary is $17.75–$22.15 per hour, based on experience.

Requirements

High school diploma or general education degree (GED).
At least 1 year of experience in administrative customer support.
Ability to focus, prioritize, retain, and apply new concepts efficiently in dynamic, fast-paced training environments.
Extensive knowledge of Microsoft Suite, including Excel, PowerPoint, Word, and Outlook.
Ability to have difficult conversations while maintaining composure.
Ability to work with minimum supervision using available regulatory guidelines.
Strong communication skills in all modes.
Ability to effectively counsel and educate others.
Ability to analyze and interpret data.
Strong organizational skills.
Ability to follow oral and written instructions.

Nice To Haves

6 months of Safety and/or Compliance experience in the transportation industry.
6 months of experience handling inbound calls requiring a high level of urgency, composure, and confidentiality.
One year of experience utilizing FMCSA regulations.

Responsibilities

Monitor Operators on ELDs for Hours of Service compliance and promptly notify the department of discrepancies.
Educate and counsel Operators, Agents, and/or Contractors on Hours-of-Service regulations and compliance best practices.
Audit Operators’ logs for accuracy and notify the appropriate department of discrepancies.
Create and maintain accurate compliance reports and data logs using Excel and internal systems.
Handle inbound and outbound calls and provide quality customer service.
Manage backup calls for Safety & Compliance departments and ensure compliance in situations involving accidents and Hazmat-related incidents.
Participate in notifying Operators for Random and Post Accident Drug and Alcohol Testing as required by the FMCSA.