Safety and Security Supervisor

Marriott•Beverly Hills, CA

About The Position

The Safety and Security Supervisor patrols all areas of the property, secures rooms, and assists guests with room access. The role conducts emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key control audits. It monitors CCTV and alarm systems, authorizes and documents access to secured areas, and assists guests and employees during emergencies. The supervisor responds to accidents, contacts EMS or administers first aid/CPR as needed, gathers information, completes reports, and maintains the confidentiality of reports and documents. The position also defuses disturbances, resolves safety hazards, handles interruptions and complaints, escorts unwelcome persons from the property, ensures compliance with alcoholic beverage control laws, uses proper code responses to call for assistance, and provides employees with appropriate paperwork. The supervisor assists management in training, motivating, and coaching employees and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The role requires following company policies and procedures; reporting accidents, injuries, and unsafe work conditions; completing safety training and certifications; maintaining a clean and professional appearance; protecting confidential information and company assets; and providing courteous guest service. The supervisor communicates professionally, prepares and reviews written documents, answers telephones appropriately, builds positive working relationships, supports team goals, listens and responds to employee concerns, and ensures adherence to quality standards. Additional licensing or registration requirements may apply in some states.

Requirements

At least 2 years of related work experience.
At least 1 year of supervisory experience.
High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Some states may have additional licensing or registration requirements.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Patrol all areas of the property, secure rooms, and assist guests with room access.
Conduct emergency response drills, daily physical hazard and safety inspections, investigations, interviews, and key control audits.
Monitor closed-circuit television and alarm systems.
Authorize, monitor, and document access to secured areas.
Assist guests and employees during emergency situations.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Gather information and complete reports while maintaining confidentiality and releasing information only to authorized individuals.
Defuse disturbances in accordance with company policies and procedures and resolve safety hazards.
Handle interruptions and complaints and escort unwelcome persons from the property.
Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
Provide proper paperwork to employees.
Assist management in training, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete required safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.