Safety and Security Officer

Marriott•Nashville, TN

13h

About The Position

The Safety and Security Officer protects guests, employees, and property by patrolling the property, monitoring security and life-safety systems, responding to incidents and emergencies, addressing safety hazards, and conducting investigations. The role includes helping guests with room access, securing entrances when required, documenting security activity, gathering evidence, and interviewing relevant parties. The officer maintains confidentiality and provides professional guest service while following company policies, safety procedures, and quality standards. The position requires frequent movement and physical activity, including standing, walking, running, navigating stairs and uneven or confined spaces, and handling objects of varying sizes and weights. The officer communicates professionally, completes written reports, uses computers or point-of-sale systems, and may need additional state licensing or registration to be considered.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; additional state licensing or registration may apply.
Ability to read and visually verify information in various formats and visually inspect tools, equipment, or machines.
Ability to move at the speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to use computers and/or point-of-sale systems and prepare and review written documents accurately.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, or administer first aid or CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, or other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of Security/Loss Prevention and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and maintain positive working relationships while supporting team goals.
Comply with quality assurance expectations and standards.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable job duties as requested by supervisors.