Safety and Security Officer

Marriott•Phoenix, AZ

About The Position

Patrol all areas of the property and assist guests with room access. Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems, and lock property entrances when required. Conduct daily physical hazard inspections and respond to accidents by contacting EMS or administering first aid/CPR as required. Assist guests and employees during emergencies; notify appropriate individuals about accidents, attacks, or other incidents; defuse disturbances; and call for outside assistance when necessary. Complete incident reports and Loss Prevention shift summaries or daily activity reports. Maintain confidentiality of Security/Loss Prevention and property documents, releasing information only to authorized individuals. Conduct investigations, gather evidence, interview relevant parties, handle interruptions and complaints, resolve safety hazards, escort unwelcome persons from the property without disrupting operations, and report to vehicle accident or theft scenes. Call for assistance using proper code responses. Follow company policies and procedures, report accidents, injuries, and unsafe conditions to a manager, complete safety training and certifications, maintain a clean and professional appearance, protect proprietary information and company assets, and comply with quality assurance standards. Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation. Communicate clearly and professionally, prepare and review written documents accurately, and develop positive working relationships while supporting team goals. Perform other reasonable duties as requested by supervisors. Some states may have additional licensing or registration requirements for this position.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as a preferred qualification.
No supervisory experience is listed as a preferred qualification.
Some states may have additional licensing or registration requirements.
Ability to read and visually verify information in different formats and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at a speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
License or certification: None listed.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience required.
No supervisory experience required.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems; lock property entrances when required.
Conduct daily physical hazard inspections and resolve safety hazards.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergencies; notify appropriate individuals about incidents; defuse disturbances; and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Handle interruptions and complaints, escort unwelcome persons from the property without disrupting operations, and report to vehicle accident or theft scenes.
Call for assistance using proper code responses.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; and protect company assets and proprietary information.
Maintain a clean, professional uniform and appearance and comply with quality assurance expectations and standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and maintain positive working relationships while supporting team goals.
Perform other reasonable job duties as requested by supervisors.