Safe Accommodation Worker

The Calico Group•Lancaster, CA

8d•Onsite

About The Position

The Safe Accommodation Worker provides practical housing and administrative support within a supported-housing environment. The role is the first point of contact for the SafeNet refuge in Preston and provides a concierge function, including emergency access to accommodation for women, men and children. The post supports the delivery of high-quality, trauma-informed services for people affected by domestic abuse. The role is on-site and works a five-week rolling rota covering weekdays, weekends, mornings, evenings and overnight sleep shifts. The post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. Successful candidates will be subject to a DBS check and appropriate pre-employment checks.

Requirements

Experience in a customer-service or administrative role.
Knowledge and understanding of the diverse and additional needs of refuge residents.
Ability to liaise confidently with other parties.
Ability to think clearly and act appropriately in a dynamic, pressured environment.
Excellent time-management and organisational skills.
Ability to work on one's own initiative and as part of a multidisciplinary team.
Willingness to learn and develop, including learning to use relevant systems.
Commitment to working safely and to safeguarding adults and children who may be at risk.

Nice To Haves

Experience in substance-misuse or addiction-recovery services, trauma-informed women's services, mental-health or psychologically informed environments, or housing or supported accommodation for people with complex needs.
Direct refuge experience is welcomed but is not essential.

Responsibilities

Provide practical housing and administrative support in a supported-housing environment.
Act as the first point of contact for the SafeNet refuge in Preston.
Provide a concierge function and facilitate emergency access to accommodation for women, men and children.
Work safely, use appropriate personal protective equipment, and help keep colleagues and customers safe.
Identify people at risk and report safeguarding concerns appropriately.
Use technology and systems effectively and safely in line with cybersecurity and data-protection principles.
Work inclusively with people from different backgrounds.

Benefits

Exclusive retail and restaurant discounts through Bravo Benefits.
Company-funded Westfield Health cash plan, including 24/7 doctor access for the employee and dependants.
Access to emotional and mental well-being services through Spectrum.
Cycle to Work Scheme.
Pension options with employer contributions.
Life assurance.
Financial advice.
Recognition awards.
Learning and development programmes focused on individual growth.
Gym membership discounts.
Employee social gatherings through One Calico Events.
Paid professional fees and subscriptions.
Enhanced holiday, sickness, maternity and paternity options.