SaaS Platform Administrator (Hybrid)

VIATEQ Corporation•Washington, DC

4d•$105,000 - $125,000•Hybrid

About The Position

VIATEQ Corporation is seeking a SaaS Platform Administrator to support its prime contractor and government customer in Washington, DC. The role is hybrid, with two days on-site, and requires the ability to obtain a Public Trust. The administrator manages the administration, configuration, operations, and sustainment of the client’s portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications. The role ensures platforms are properly configured, securely administered, reliably available, and aligned with security, compliance, and data governance requirements. The position focuses on SaaS platform administration and operations, including user access and licensing, security configuration, vendor coordination, and integrations with enterprise identity and security infrastructure. The administrator independently handles routine and moderately complex tasks, escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate. Responsibilities span platform administration and monitoring; security and compliance configuration; SSO and identity integration; vendor management; data governance; incident management; and reporting. The administrator works with technologies and requirements including Microsoft Entra, Okta, SAML, OAuth 2.0, OpenID Connect, SCIM, FedRAMP, FISMA, NIST SP 800-53, ITIL 4, and Government ITSM tools. VIATEQ describes itself as a provider of collaborative solutions for federal government agencies. The stated compensation range is $105,000–$125,000, based on experience, location, and other factors.

Requirements

At least 3–5 years of hands-on SaaS platform administration and operations experience in an enterprise environment.
Demonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment; examples include Salesforce, Mulesoft, Snowflake, and Atlassian Jira/Confluence.
Proven experience configuring SaaS identity integrations and SSO using SAML, OAuth 2.0, and OpenID Connect.
Experience administering Microsoft Entra or Okta enterprise applications and automated provisioning.
Demonstrated experience managing enterprise-scale SaaS license administration and utilization tracking.
Experience with SaaS security configuration and administration of FedRAMP-authorized platforms.
Solid proficiency in SaaS administration, configuration, and operations; enterprise SSO; Entra and SCIM provisioning; Okta; license management; FedRAMP compliance; access provisioning, deprovisioning, and reviews; incident triage; vendor coordination; and ITSM platforms such as ServiceNow.
Working knowledge of Microsoft 365 administration and SaaS integration; Microsoft Purview DLP and data governance integration; FedRAMP; Zero Trust principles; NIST SP 800-53; SaaS data governance, retention, and audit logging; REST API concepts; and ITIL 4 practices.
Must be able to obtain a Public Trust.

Nice To Haves

Okta Certified Administrator certification.
Microsoft Certified: Azure Fundamentals (AZ-900).
AWS Cloud Practitioner certification.

Responsibilities

Administer and maintain the client’s SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications.
Manage SaaS configurations, including security settings, feature enablement, integrations, and governance controls.
Monitor platform health, performance, and availability using vendor dashboards and Government monitoring tools; escalate issues as appropriate.
Execute routine and moderately complex configuration changes in accordance with ITIL 4 change management practices.
Coordinate vendor support cases, platform updates, service issues, escalations, releases, patches, and maintenance windows.
Maintain SaaS configuration, integration, operational, security, vendor, and data governance documentation and records.
Support SaaS onboarding, offboarding, integration setup, decommissioning, and platform migrations.
Administer security configurations aligned with FISMA, NIST SP 800-53, FedRAMP, cybersecurity policies, authorization boundaries, and data governance requirements.
Configure and maintain MFA enforcement, conditional access integration, DLP settings, audit logging, retention settings, export controls, and other applicable security controls.
Support Zero Trust Architecture implementation with Microsoft Infrastructure and Network teams; apply least privilege and separation of duties to access configurations and administrative roles.
Conduct periodic security configuration reviews and remediate findings in coordination with the Senior Application Operations Engineer.
Administer SSO configurations and identity federation using SAML, OAuth 2.0, and OpenID Connect with Microsoft Entra and Okta.
Coordinate with the Microsoft Infrastructure Administrator (Senior) on Entra enterprise application registrations, conditional access policies, and automated provisioning configurations.
Troubleshoot SSO and identity federation issues; support automated user provisioning and deprovisioning through SCIM integrations.
Provide utilization data, license counts, and technical assessments to support SaaS contract renewals and IT financial management.
Coordinate with Microsoft Infrastructure on Microsoft Purview integration for SaaS data governance; support eDiscovery and data retrieval requests with the Applications & Integration Lead and Government stakeholders.
Triage SaaS incidents, perform initial resolution for routine issues, maintain incident records in the Government ITSM platform, and escalate complex incidents.
Develop and maintain incident response runbooks and escalation procedures; contribute to incident trend analysis and reporting.
Generate platform health, availability, license utilization, user adoption, and other reports; maintain metrics and reporting dashboards.
Contribute SaaS data to Sprint metrics, monthly performance dashboards, and Sprint Review demonstrations; identify usage and incident trends and communicate findings to the Applications & Integration Lead.