SaaS Platform Administrator - Washington DC

Military Spouse Corporate Career Network•Washington, DC

10d•Hybrid

About The Position

VIATEQ Corporation is seeking a SaaS Platform Administrator to support its prime contractor and government customer in Washington, DC. The position is hybrid and requires two days onsite. The candidate must be able to obtain a Public Trust. The administrator is responsible for administration, configuration, operations, and sustainment of the client’s portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications. The role ensures platforms are properly configured, securely administered, reliably available, and aligned with security, compliance, and data governance requirements. The administrator manages SaaS configurations, access and licensing, security settings, vendor relationships, and integrations with enterprise identity and security infrastructure. The role supports a broad portfolio of applications and requires the ability to independently handle routine and moderately complex administration tasks, escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate. Responsibilities span SaaS platform operations; security configuration and compliance; SSO and identity integration; vendor coordination; data governance; monitoring and incident management; and reporting and analytics. Work includes maintaining accurate configuration, security, integration, vendor, incident, and data governance records; supporting audit and compliance requirements; and coordinating with technical teams, vendors, and Government stakeholders.

Requirements

Minimum 3–5 years of hands-on SaaS platform administration and operations experience in an enterprise environment.
Demonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment; examples include Salesforce, Mulesoft, Snowflake, and Atlassian Jira/Confluence.
Proven experience with SaaS identity integration, including SSO configuration using SAML, OAuth 2.0, and OpenID Connect.
Experience with Microsoft Entra or Okta enterprise application administration and automated provisioning.
Demonstrated experience managing enterprise-scale SaaS license administration and utilization tracking.
Experience with SaaS security configuration and FedRAMP-authorized platform administration.
Proficiency in SaaS platform administration, configuration, and operations; enterprise SSO; Microsoft Entra and SCIM provisioning; Okta administration; license management; security configuration; access provisioning and reviews; incident triage; vendor coordination; and ITSM platforms and ticketing workflows such as ServiceNow.
Working knowledge of Microsoft 365 administration and SaaS integration; Microsoft Purview DLP and data governance; FedRAMP requirements; Zero Trust principles; NIST SP 800-53; SaaS data governance, retention, and audit logging; REST API concepts; and ITIL 4 change, incident, and service request management.
Must be able to obtain a Public Trust.

Nice To Haves

Okta Certified Administrator.
Microsoft Certified: Azure Fundamentals (AZ-900).
AWS Cloud Practitioner.

Responsibilities

Administer and maintain SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications.
Manage platform configurations, security settings, feature enablement, integration settings, and governance controls.
Monitor platform health, performance, and availability using vendor dashboards and Government monitoring tools; triage issues and escalate as appropriate.
Execute routine and moderately complex configuration changes in accordance with ITIL 4 change management practices.
Coordinate vendor support cases, updates, service issues, escalations, releases, patches, and maintenance windows.
Maintain SaaS platform configuration, integration, operational, security, vendor, and data governance documentation and records.
Support SaaS onboarding, offboarding, technical configuration, integration setup, and decommissioning.
Administer SaaS security configurations aligned with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies.
Configure and maintain controls such as MFA enforcement, conditional access integration, DLP settings, audit logging, retention settings, and export controls.
Support Zero Trust Architecture implementation and apply least-privilege and separation-of-duties principles to access and administrative roles.
Conduct periodic security configuration reviews and coordinate remediation of findings.
Administer SSO configurations and troubleshoot identity federation issues, including SAML, OAuth 2.0, and OpenID Connect integrations with Microsoft Entra and Okta.
Coordinate Entra enterprise application registrations, conditional access policies, and automated provisioning with the Microsoft Infrastructure Administrator (Senior).
Support automated user provisioning and deprovisioning integrations using SCIM and coordinate identity integration matters with vendors.
Provide utilization data, license counts, and technical assessments for contract renewals; maintain vendor contacts, support case logs, and communications.
Coordinate Microsoft Purview integration and support SaaS audit logging, eDiscovery, and data retrieval requests with relevant leads and Government stakeholders.
Manage SaaS incident records in the Government ITSM platform and coordinate active incidents, outages, and degraded performance with vendors.
Develop and maintain incident response runbooks and escalation procedures; contribute to incident trend analysis and reporting.
Generate health, availability, license utilization, and user adoption reports; maintain metrics in ITSM platforms and reporting dashboards.
Contribute SaaS data to Sprint metrics, monthly performance dashboards, and Sprint Review demonstrations.
Identify usage, license, and incident trends and provide data for IT financial management and cost visibility.