SaaS Platform Administrator - Washington DC

VetJobs•Washington, DC

12d•$110,000 - $120,000•Hybrid

About The Position

VIATEQ Corporation is seeking a SaaS Platform Administrator to support a prime contractor and government customer. The position is hybrid, with two days on-site in Washington, DC, and requires the ability to obtain a Public Trust. The administrator manages and sustains a portfolio of SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications. The role ensures platforms are appropriately configured, securely administered, reliably available, and aligned with security, compliance, and data governance requirements. It focuses on platform operations, access and license administration, security configuration, vendor coordination, and integration with enterprise identity and security infrastructure. The administrator independently handles routine and moderately complex administration tasks and escalates complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate. The role also supports SaaS security and compliance, SSO and identity integrations, vendor management, data governance, incident response, monitoring, and reporting.

Requirements

Minimum 3–5 years of hands-on SaaS platform administration and operations experience in an enterprise environment.
Demonstrated experience administering multiple SaaS platforms in a Federal or comparable enterprise environment; examples include Salesforce, Mulesoft, Snowflake, and Atlassian Jira/Confluence.
Experience configuring SaaS SSO using SAML, OAuth 2.0, and OpenID Connect.
Experience administering Microsoft Entra or Okta enterprise applications and automated provisioning.
Experience managing SaaS licenses and utilization tracking at enterprise scale.
Experience with SaaS security configuration and administration of FedRAMP-authorized platforms.
Proficiency in SaaS platform administration, configuration, and operations; enterprise SSO; Entra enterprise applications and SCIM; Okta application administration; license management; security configuration; user access provisioning, deprovisioning, and access reviews; incident triage; vendor coordination; and ITSM platforms and ticketing workflows such as ServiceNow.
Working knowledge of Microsoft 365 administration and SaaS integration; Microsoft Purview DLP and data governance integration; FedRAMP requirements; Zero Trust Architecture; NIST SP 800-53; SaaS data governance, retention, and audit logging; REST API concepts; and ITIL 4 change, incident, and service request management practices.
Must be able to obtain a Public Trust.

Nice To Haves

Okta Certified Administrator certification.
Microsoft Certified: Azure Fundamentals (AZ-900).
AWS Cloud Practitioner certification.

Responsibilities

Administer and maintain SaaS platforms, cloud-based productivity tools, and subscription-based enterprise applications.
Manage platform configurations, including security settings, enabled features, integrations, and governance controls.
Monitor platform health, performance, and availability using vendor dashboards and Government monitoring tools; escalate issues as appropriate.
Perform routine and moderately complex configuration changes in accordance with ITIL 4 change management practices.
Coordinate with vendors on support cases, updates, service issues, escalations, releases, patches, and maintenance windows.
Maintain current platform configuration, integration, operational, security, and data governance documentation and audit evidence.
Support SaaS platform onboarding, offboarding, integration setup, and decommissioning.
Configure and maintain security controls, including MFA, conditional access integration, DLP, and audit logging, consistent with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies.
Ensure platform configurations align with FedRAMP authorization boundaries, data governance requirements, least-privilege principles, and separation of duties.
Support Zero Trust Architecture implementation and conduct periodic security configuration reviews, coordinating remediation with the Senior Application Operations Engineer and relevant teams.
Administer SSO configurations and identity integrations using SAML, OAuth 2.0, and OpenID Connect with Microsoft Entra and Okta.
Coordinate Entra application registrations, conditional access policies, automated provisioning, SCIM integrations, and identity troubleshooting with infrastructure teams and vendors.
Support SaaS contract renewals by providing utilization data, license counts, and technical assessments to the Asset / Financial Management team.
Configure and maintain data governance settings, including DLP policies, retention settings, export controls, audit logging, and monitoring.
Coordinate Microsoft Purview integration with the Microsoft Infrastructure team and support eDiscovery and data retrieval requests with the Applications & Integration Lead and Government stakeholders.
Detect and triage incidents, perform initial resolution for routine issues, maintain incident records in the Government ITSM platform, and escalate complex incidents.
Develop and maintain incident response runbooks and escalation procedures; contribute to incident trend analysis and reporting.
Generate platform health, availability, license utilization, user adoption, and usage reports for the Applications & Integration Lead.
Maintain platform metrics in Government ITSM and reporting dashboards; contribute data to Sprint metrics, monthly performance dashboards, and Sprint Review demonstrations.
Identify trends in platform usage, license utilization, and incidents, and provide data supporting IT financial management and cost visibility.