S&OE Manager

Alcon•Fort Worth, TX

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us? We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The S&OE Manager is primarily responsible for optimizing supply chain outcomes through specialized tasks and independent research. You will gather demand information, analyze trends, manage inventory, and partner cross-functionally ensuring products are in the right place at the right time. Responsible for leading the short-term Sales & Operations Execution (S&OE) cadence for a defined scope by monitoring demand, supply, backlog, and inventory signals across the 0–13-week horizon and translating changes into clear priorities and actions. Maintains execution-critical data and system settings (e.g., allocations, prioritization logic, ATP/availability assumptions, and order holds/blocks) to support accurate order promising and consistent execution. Partners cross-functionally (Customer Service, Commercial Operations, Finance, Operations, Logistics/Distribution) to run exception reviews, drive recovery actions, and align inventory deployment and shipment plans—ensuring product is in the right place at the right time to fulfill customer orders. Prepares and facilitates S&OE huddles, reports execution KPIs, escalates risks with recommended actions, and maintains GxP-compliant documentation to support audit readiness.

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
The ability to fluently read, write, understand, and communicate in English
5 Years of Relevant Experience

Responsibilities

Lead the S&OE execution cadence for a defined scope (SKU/site/market), monitoring short-term demand, supply, and inventory signals across the 0–13-week horizon to support customer order fulfillment
Identify and communicate day-over-day/week-over-week changes (demand, supply, backlog, inventory), quantify drivers, and translate impacts into clear priorities and actions
Maintain and validate execution-critical data and system settings (allocation rules, prioritization logic, ATP/availability assumptions, and order holds/blocks) to enable accurate order promising and consistent execution
Partner with Customer Service, Commercial Operations, and Finance to confirm near-term priorities (key customers, launches, promotions), resolve order exceptions, and document decisions and trade-offs
Lead daily/weekly S&OE exception reviews by identifying shortages, constraints, and service risks; drive recovery actions (allocation changes, substitutions, expedites, and re-prioritization) to keep product in the right place at the right time
Coordinate with Operations, Logistics, and Distribution to align inventory deployment and shipment plans to priorities, ensuring product is positioned to fulfill customer orders
Monitor and report S&OE execution KPIs (OTIF/fill rate, backlog and past-due, inventory availability, allocation adherence, and expedite root causes) and escalate risks with recommended actions
Prepare and facilitate execution-ready S&OE huddles (exceptions, shortages, allocations, decisions, and actions) and ensure follow-ups are tracked to closure
Ensure adherence to GxP requirements by following SOPs, maintaining accurate documentation, and completing required training
Maintain complete and compliant records to support audit readiness and regulatory expectations
Drive continuous improvement by standardizing exception management and escalation, strengthening allocation/priority rules, and enhancing tools and reporting to improve service and order fulfillment performance