RxO - Lab Expeditor

EssilorLuxottica Group•Interlaken, CA

18d•$18 - $25

About The Position

The Expeditor monitors, prioritizes, and accelerates late, high-priority, and special-attention jobs through the optical lab to help ensure service commitments are met. The role partners with Operations, Customer Service, Quality, and offsite partners to resolve issues affecting service, support customer escalations, and provide operational insights that reduce recurring delays and improve workflow performance.

Requirements

High school diploma or equivalent.
At least 1 year of related work experience; manufacturing experience in lab settings is preferred but not required.
Ability to meet measurable standards in a dynamic production environment.
Good judgment and decision-making skills.
Problem-solving abilities.
Strong oral and written communication skills.
Excellent organizational abilities.
Attention to detail.

Nice To Haves

Manufacturing experience in lab settings.
LMS experience such as Opti-facts, Commercial Opti-facts, and/or DVI.

Responsibilities

Maintain and share daily reporting with lab leadership and department leads on late and special-attention jobs.
Track daily actions on late/special job reports and escalate to leadership when needed.
Investigate root causes of late jobs and take corrective action by tagging, rerouting, or escalating jobs for immediate production attention.
Identify and physically expedite trays to the correct next department, when appropriate for the lab, to maintain production flow and prevent delays.
Walk through the lab to check on special jobs when needed, such as VIP jobs or jobs involving expensive frames.
Set launch priorities based on late-job status and other requests.
Identify and report orphan frames.
Inform Customer Service when jobs require a callback or action for orders not launched or frames not received.
Communicate breakage, missing products, and other service-impacting issues to Customer Service, providing context and required actions.
Monitor delayed-job workflows at outsource/offsite locations and provide centralized oversight.
Manage requests and provide timely feedback about actions being taken to address issues.
Investigate service-related customer complaints and follow up with appropriate personnel to ensure timely and accurate resolution.
Provide on-the-floor operational insights to inform service improvements and reduce recurring workflow breakdowns.
Support Customer Support with real-time workflow data, operational context, and issue visibility that contribute to CAPA development and systemic service improvements.
Support QA by escalating quality-related delays or defects that affect production flow.
Inform QA when repeated service delays or breakage trends may indicate systemic quality issues rather than operational issues.