RVM Training Specialist (Hybrid)

Morley•Saginaw, MI

17h•Hybrid

About The Position

The RVM Training Specialist develops and delivers training for Morley’s Reacquired Vehicle Management (RVM) team. Working closely with the Training Manager and training team, the specialist partners with Operations, Quality and subject matter experts to address skill gaps, strengthen consistency and improve learner outcomes. The role leads onboarding and ongoing development for assigned RVM roles, including curriculum and training-plan development, classroom and chat support during training, retention and engagement monitoring, and support for client credentialing requirements. It also provides coaching and refresher training for existing associates and supports process changes, client updates, new implementations and business transitions. The specialist creates and maintains courses and learning materials, delivers classroom, virtual, self-paced and hands-on instruction, and manages learning content and assignments in Morley platforms, including Glovebox and LMS-created learning. The role uses modular training, readiness checks and feedback to adapt learning experiences. It analyzes operational, quality and performance data, measures training effectiveness, shares results and updates content. This is a hybrid position based partly at home and partly on site at Morley’s Saginaw, Michigan campus. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Eastern time.

Requirements

Strong facilitation skills and ability to deliver engaging in-person and virtual learning experiences.
Ability to continuously improve training effectiveness using learner feedback, survey results and performance metrics.
Demonstrated ability to follow, improve and document processes and drive measurable business results.
Computer skills, including Microsoft Office.
Strong organizational skills, attention to detail, initiative and accountability.
Ability to manage multiple priorities and meet deadlines.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least 2 years of experience in training, quality, operations, learning and development or a related field.
Experience building instructor-led, virtual and/or e-learning content using adult learning and instructional design principles.
Experience onboarding and developing associates in a complex operational environment that is fast-paced, process-driven, and quality- and performance-focused.
Experience developing and maintaining training programs, curriculum, assessments and learning materials that support associate performance and business outcomes.
Ability to work on site at the Saginaw, Michigan office as needed.
Ability to work Monday through Friday, 8 a.m. to 5 p.m. Eastern time, reliably maintain the schedule and meet training, content development, meeting and operational support commitments.
For remote work, must be a Michigan resident and have a secluded, distraction-free work environment.
For remote work, must have high-speed internet delivered through a wired cable or fiber provider, with the computer physically connected to the modem or router by Ethernet; wireless, 5G and satellite connections are not supported.

Nice To Haves

Portfolio link showcasing projects.
Bachelor’s degree in a relevant field.
At least 18 months (1.5 years) of RVM experience.
Experience creating and maintaining learning content using Articulate 360, Storyline, learning management systems or similar platforms.

Responsibilities

Lead onboarding and ongoing learning for assigned RVM roles by developing curriculum, training plans and end-to-end learning experiences.
Provide classroom and chat support to new hires, answer questions and troubleshoot during training sessions.
Monitor learner success indicators, address barriers and partner with leaders to improve retention and engagement.
Support client credentialing requirements.
Facilitate coaching, refresher training and development for existing associates.
Support process changes, client updates, new implementations and business transitions.
Create courses and build, improve and update facilitator guides, participant materials, job aids, assessments and other training tools.
Deliver training in classroom, virtual, self-paced and hands-on formats.
Manage learning content and assignments in Morley platforms, including Glovebox content and LMS-created learning.
Use modular training, readiness checks, feedback and results to adapt learning delivery.
Analyze operational, quality and performance data to identify training opportunities and recommend solutions.
Partner with operational leaders, quality teams and subject matter experts to identify skill gaps and align training with business objectives.
Measure training effectiveness through evaluations, observations and knowledge checks.
Track and share quality, productivity, satisfaction and readiness results, and update content based on findings.
Provide timely, accurate solutions through inbound and outbound communications, including phone calls, chats and emails, while maintaining a positive and professional attitude.