RV Resort Supervisor

Angel Of The Winds Casino Resort

18h•Onsite

About The Position

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

Exceptional guest service skills required to uphold hotels commitment to hospitality.
Minimum of two years of experience at Front Desk with a complete understanding of front office operations required.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Valid driver’s license
Must provide signed release allowing the company to obtain driving abstract in order to show proof of good driving record.
Must be able to be insured to drive company or customer vehicles by the company insurance carrier.
Must be able to obtain and maintain a Class A gaming license from the Stillaguamish Tribal Gaming Agency.

Nice To Haves

Previous experience as a hospitality supervisor preferred.
Knowledge of Microsoft Office, Internet, and Property Management Systems preferred.

Responsibilities

Works side by side with the front desk agents to maintain RV Resort policies and ensure staff is attentive, friendly, helpful and courteous to all guests, managers and other employees.
Schedules, train and conduct performance evaluations of the front office staff.
Ensure that front office staff successfully handle guest needs, special requests, and complaints to ensure all guest service issues are resolved prior to guests leaving the property.
Train and oversee front desk staff on reservation systems and all software functions involving guest reservations and stays, including check in and check-out. Trains and oversees front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
Make suggestions for improvements in overall operation with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
Maintains master key control.
Verifies that accurate property status information is maintained and properly communicated.
Works within the allocated budget for the front office.
Receives information from the previous shift and passes on pertinent details to the oncoming supervisor.
Works closely with RV Resort Manager to ensure rates in the front office system are accurate and current.
Enforces all cash-handling and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Operate all aspects of Front Office computer system.
Monitor all V.I.P special guests and requests.
Maintains inventory of Gift Shop items.
Maintains cleanliness of RV Resort front desk and Gift Shop areas.
Maintain required front office supplies.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book on a daily basis.
Performs Front Desk Agent duties as needed.
Respects guest privacy and maintains confidentiality.
Attends all mandatory department and/or training meetings.
Follows all department policies, procedures, and regulations as required.
Ensures compliance with State and Federal regulations.
Ensures control/protection of company assets as applicable.
Work nights, weekends and holidays as required.
Performs other duties as assigned.