Resort Mgr, Tropic Hideaway RV Resort

OWA Parks & Resort•Foley, AL

About The Position

The RV Resort Manager is responsible for the daily operations of Tropic Hideaway RV Resort. This hands-on leadership role oversees all aspects of guest services, team management, facility maintenance, revenue performance, and community standards. The ideal candidate brings a hospitality mindset, operational discipline, and the ability to create memorable guest experiences while meeting financial objectives.

Requirements

Minimum 3 years of management experience in RV resorts, campgrounds, or hospitality
Proven track record of team leadership and development
Strong guest service orientation with ability to handle difficult situations
Experience with property management or reservation systems
Financial acumen including budgeting, P&L management, and reporting
Proficiency with Microsoft Office and ability to learn new software quickly
Excellent written and verbal communication skills
Flexibility to work weekends, holidays, and be on-call for emergencies
Valid driver's license and ability to operate a golf cart

Nice To Haves

Experience with CampSpot reservation system
Background in upscale or luxury RV resort operations
Knowledge of revenue management and dynamic pricing
CPO (Certified Pool Operator) certification or ability to obtain
Experience with work camper programs
Familiarity with Gulf Coast tourism market

Responsibilities

Oversee daily resort operations including check-in/check-out procedures, site assignments, and guest services
Manage the CampSpot reservation system including inventory, rates, promotions, and availability
Confirm all 186 sites are guest-ready ensuring proper hookups and lot cleanliness
Maintain all amenities including pools, fitness center, pickleball courts, dog park, clubhouse, and laundry facilities
Coordinate with maintenance team for preventive maintenance, repairs, and capital improvements
Enforce resort rules and regulations while maintaining a welcoming guest environment
Manage vendor relationships for propane, golf cart rentals, and other resort services
Oversee camp store operations including inventory, merchandising, and point of sale
Create and maintain a tropical, welcoming atmosphere that reflects the resort brand
Handle guest concerns, complaints, and special requests with professionalism and urgency
Develop and implement guest engagement activities and events
Maintain relationships with OWA Parks & Resort for guest ticket packages and promotions
Monitor and respond to online reviews and guest feedback
Ensure consistent delivery of resort standards across all guest touchpoints
Recruit, hire, train, and develop a high performing team
Create staff schedules that ensure coverage during all operating hours including weekends and holidays
Conduct regular team meetings, performance reviews, and coaching sessions
Manage work camper program including recruitment, onboarding, and performance
Foster a positive team culture focused on guest service and operational excellence
Ensure compliance with all employment laws and company policies
Strong background in Revenue Management using CampSpot
Manage resort budget and control expenses while achieving revenue targets
Monitor occupancy, ADR, and RevPAR against goals and prior year performance
Implement dynamic pricing strategies aligned with seasonal demand patterns
Oversee daily cash handling, deposits, and financial reconciliation
Prepare and present monthly operating reports to ownership
Identify opportunities for revenue growth and cost optimization
Ensure compliance with all local, state, and federal regulations
Maintain health and safety standards including pool certifications and fire safety
Implement and enforce emergency procedures including hurricane evacuation protocols
Manage insurance requirements and incident documentation
Conduct regular property inspections and safety audits