Resort Experience Supervisor

Westgate Resorts•Orlando, FL

1d•Onsite

About The Position

As a Resort Experience Supervisor at Westgate Lakes Resort & Spa, you will be responsible for communicating and working with various Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, and Caricature Artists. Your primary role is to facilitate products and services for the Activities department, ensuring smooth coordination of activity and special event programs, often using themed concepts. You will also manage subordinate team members in the Activities/Kids Club department, assisting with their training, performance appraisals, and disciplinary procedures. The role involves significant organizational tasks, including managing department files, ordering and inventorying merchandise and equipment, preparing daily and monthly records, and collecting vendor reports and payments. You will also be a key contact for entertainment and contractors, performing weekly inspections and overseeing repairs of recreational sites and equipment. This position requires embodying core values of integrity, passion, and a strong work ethic, contributing to an environment that boosts team morale and promotes team spirit.

Requirements

1-2 years of experience in activity planning for adults and children
Must be able to lift 50lbs
Must be able to work in outdoor weather conditions
Must be able to work weekends and holidays as needed
Must be at least 18 years old
Must have a valid driver’s license to drive company golf carts
Ability to embody core values of integrity, passion, and a strong work ethic
Required to pass a background check
Required to pass a drug test
Prove eligibility to work in the United States
Applicants who smoke or use tobacco products will not be considered for positions at Westgate (Except where prohibited by law)

Responsibilities

Communicate and work with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc.
Facilitate products and services for the Activities department.
Coordinate activity and special event programs using themed concepts.
Assist in set-up and breakdown for special events.
Manage subordinate team members in the Activities/Kids Club department.
Assist with training team members.
Interview, hire, and train team members.
Plan, assign and direct work for team members.
Appraise performance of team members.
Reward and discipline team members.
Address complaints and resolve problems.
Organize and update department files.
Plan parties for owners, guests, and team members.
Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit.
Take charge of the department in absence of the manager.
Order, inventory, and distribute logo merchandise and sports equipment.
Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting.
Collect daily written reports about the Fitness Center and Game Room.
Organize vendor reports and collect monthly payments.
Write up subordinate team member performance evaluations.
Enforce disciplinary procedures.
Attend manager meetings.
Participate in team member orientation tours.
Cancel various activities when weather or other conditions pose a safety hazard to participants.
Cooperate with recreation and non-recreation personnel.
Act as team leader for Resort Experience Department regarding resort service standards.
Contact person for entertainment regarding special events.
Stock special event supplies on a weekly basis.
Perform weekly inspections of recreational sites.
Replace nets, repair and repaint equipment as needed.
Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc.
Design, create and upkeep decorations.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact