RV Park Clerk

Golden Entertainment

1d•Onsite

About The Position

At Golden Pahrump Lakeside, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are. As an RV Park Desk Clerk, you play a vital role in delivering exceptional guest experiences. You serve as the first point of contact-both in person and over the phone-ensuring each guest feels welcomed and valued. You are responsible for promptly addressing guest requests, questions, and concerns with professionalism and courtesy, helping to create a positive and memorable stay. Your attentiveness, communication skills, and commitment to service excellence directly contribute to the success and reputation of the RV Park.

Requirements

At least 21 years of age
High School Diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Nice To Haves

1 or more months of guest service, RV, or hospitality experience preferred
Previous experience working in a team or group environment
Ability to follow instructions and complete tasks accurately in a fast-paced environment
Strong communication skills and willingness to work as part of a team
Committed to fostering a respectful, inclusive, and safety-conscious work environment
Ability to access and input information using a moderately complex computer system

Responsibilities

Provide timely and courteous guest service consistent with the company's guest service culture
Greet and assist arriving guests professionally; manage space selection and check-in/check-out process
Walk daily routes through the RV Park to ensure facilities and equipment are clean and functioning properly
Respond to guest inquiries, provide local information, and resolve issues or escalate concerns as needed
Maintain cleanliness and stock of front desk area and shared RV Park facilities
Stay current on company promotions, policies, and reservation requirements
Communicate effectively with management, team members, and guests in person and by phone
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
Perform other duties as assigned