RV+Marine - Client Operations Assistant

National Powersport Auctions•NPA Dallas, TX

6d•Onsite

About The Position

We are seeking a highly motivated individual to join our RV+Marine Team as a Client Operations Assistant. This role is pivotal in supporting both our current clients and our growth within the RV and marine industry. The position is full-time, requiring 40 hours per week, with limited travel. Reporting directly to the Vice President of RV+Marine, this role plays a critical function in nurturing client relations and be focused wholly on RV and Marine units.

Requirements

Full time at an NPA location
Marine and/or RV experience required.
Comfortable working in a fast-paced environment.
Strong computer skills a must.
Excellent verbal and written communication skills.
Dependable, honest, positive and a team player.

Responsibilities

Responsible for end‑to‑end operational oversight of RV/Marine institutional customer experience from onboarding through auction execution.
Acts as the customer’s internal advocate and ensures quality control, clarity, efficiency and operational excellence across departments for all RV Marine product.
Oversee onboarding: account setup, policy alignment, payment coordination
Maintain accurate customer profiles and workflows
The point of contact for all client emails
Copied on and monitor all operational communication with the clients, seeing all resolution needed through to completion
Coordinate transportation, titling and inventory processing
Primary internal escalation point for customer procedural needs
Communicate auction reserves, pricing guidance and inventory updates
Regular QC and update for units in exception, repair or on hold
Align and work closely with National RV/Marine Account Manager and others on the Institutional Team
Attend all client calls and meetings
Pre-auction QC of all RVM units in the sale, including reserve management, complete spec information, CR score accuracy
Provide custom auction blocks and report sent to all RVM sellers day prior
Watch all RVM lanes, monitor for any issues, merchandising and lane placement recommendations.
Assist Subject To as needed
Provide custom post sale report sent to all RVM institutional sellers
Work closely with RVM Admin on the reports to send
Collaborate with the marketing team on campaigns, both digital and traditional, as well as promotional events.
Provide onsite assistance during preview and auction day and when clients are on site