Runner

Cinépolis Cinemas USA•Gaithersburg, MD

11d•$16 - $20•Onsite

About The Position

Runners deliver food and drinks to theater guests, ensuring orders are accurate, complete, and delivered promptly so guests can enjoy their film and meal. The role supports an excellent dining experience through hospitality, attention to detail, and knowledge of menu offerings. Runners work with expediters, kitchen staff, supervisors, managers, and other team members, and assist with theater operations as needed. The position reports to the General Manager and is classified as non-exempt.

Requirements

Must be at least 18 years old, subject to state guidelines.
ServSafe, food handling, and alcohol training certifications are required.
Strong interpersonal skills for interacting with employees, guests, and management.
Effective communication skills and the ability to handle difficult or stressful situations positively.
Attention to detail and the ability to prioritize in a fast-paced, constantly changing environment.
Integrity and reliability.
Availability to work nights, holidays, and weekends.

Nice To Haves

One or more years of food running or bussing experience is preferred.

Responsibilities

Deliver concessions, kitchen, and bar items to guests, including utensils, sauces, and napkins, while following In Seat Dining procedures and service standards.
Coordinate with the expediter to deliver food together, at high quality, and in a timely manner.
Check orders for accuracy and completeness and communicate problems to the kitchen, expediter, or supervisors.
Explain menu options and suggest promotions, add-ons, or additional items when appropriate.
Clean auditoriums by removing dishes and trash, and give any found items to managers.
Assist team members as needed, including scanning guest tickets, cleaning, conducting restroom checks, and ringing up guests at concessions or the box office.
Respond to guest complaints and requests or direct guests to an appropriate resource.
Monitor for movie projection issues and inform management when problems arise.
Complete opening, mid-shift, and closing procedures, along with other duties as needed.
Acknowledge guests according to Cinépolis standards.
Attend and participate in training sessions and meetings.