Runner

Cinépolis Cinemas USA•Miami, FL

About The Position

The Runner works in theater operations, delivering concessions, kitchen, and bar items to guests while providing service according to Cinépolis In Seat Dining procedures. The role coordinates with the expediter to ensure orders arrive together, promptly, and in high quality; verifies orders for accuracy and completeness; and communicates with the kitchen, expediter, or supervisors about issues. Runners guide guests through the menu, describe promotions and add-ons, and assist with guest requests or complaints. The position also includes cleaning auditoriums, removing dishes and trash, and reporting found items to managers. Team members may assist with ticket scanning, cleaning and restroom checks, and transactions at concessions or the box office. They monitor and communicate projection issues, complete opening, mid-shift, and closing procedures, acknowledge guests according to Cinépolis standards, and attend and participate in trainings and meetings. Duties may change or be added according to business needs.

Requirements

Must be 18 years or older, subject to state guidelines.
ServSafe, Food Handling, and Alcohol training certifications are required.
Strong interpersonal skills for interacting with employees, guests, and management.
Effective communication skills and the ability to handle difficult or stressful situations positively.
Strong attention to detail and ability to prioritize in a fast-paced, constantly changing environment.
Integrity and dependability.
Availability to work nights, holidays, and weekends.
Ability to walk, bend, and stand for periods of time; frequently use hands to handle or feel objects and reach with hands and arms; occasionally lift or move up to 10 pounds; and occasionally light-lift 25 to 50 pounds with assistance.

Nice To Haves

One or more years of food-running or bussing experience preferred.

Responsibilities

Deliver concessions, kitchen, and bar items to guests, including utensils, sauces, and napkins, following In Seat Dining procedures.
Coordinate with the expediter to deliver complete food orders simultaneously, promptly, and in high quality.
Double-check orders for accuracy and completeness and communicate issues to the kitchen, expediter, or supervisors.
Guide guests through the menu and suggest promotions, add-ons, and other offerings when appropriate.
Clean auditoriums by removing dishes and trash and providing managers with found items.
Assist team members as needed, including scanning tickets, cleaning, conducting restroom checks, and ringing up guests at concessions or the box office.
Respond to guest complaints and requests or direct guests to the appropriate resource.
Monitor movie projection issues and communicate them to management.
Complete opening, mid-shift, and closing procedures.
Acknowledge guests according to Cinépolis standards.
Attend and participate in trainings and meetings.