Runner - New Venue Opening New York

Tao Group Hospitality•New York, NY

11d

About The Position

The Runner delivers food menu items and describes them accurately to guests, serving as a liaison between servers, cocktail servers, bartenders, and chefs. The role interacts courteously with guests, team members, and supervisors to provide gracious hospitality. This position is for a new Tao Group Hospitality concept opening in early 2027 at a five-star hotel on Park Avenue in Manhattan’s NoMad district. The Runner is expected to anticipate guest needs, provide professional service, maintain table and station cleanliness, understand the food menus and culinary ticket system, and communicate allergy or dietary restrictions to management. The role also includes setting up and stocking the runner’s station, completing assigned opening and closing duties, attending meetings and training, and supporting fellow team members. The work may take place in an office, casino, nightclub, bar, lounge, and/or restaurant environment. Conditions may include varying noise levels, crowds, smoke, and exposure to cleaning materials. The position may involve extended or irregular hours, evening and weekend shifts, and holiday work.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 pounds, with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

One year of restaurant experience is preferred.
Previous experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Anticipate and accommodate guests’ needs.
Provide professional and exceptional service.
Deliver and accurately describe food items to guests in a timely manner.
Participate in table maintenance and bussing excess tableware.
Maintain the cleanliness of stations and the venue.
Follow supervisors’ instructions, communicate with and support coworkers, and contribute as a team player.
Maintain in-depth knowledge of food menus and the culinary ticket system.
Ask guests about allergies or dietary restrictions and communicate this information to management.
Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs.
Set up and stock the runner’s station and complete assigned side work, opening duties, and closing duties.
Report equipment or furniture breakage and damage to management immediately.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Learn by listening to and observing team members, share knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Assist with or complete additional tasks as assigned.