Runner
About The Position
The Runner works in theater operations and reports to the General Manager. The role delivers concessions, kitchen, and bar items to guests while following In Seat Dining procedures and Cinépolis service standards. The Runner coordinates with the expediter to deliver complete, high-quality orders promptly, helps guests with menu choices and promotions, and responds to guest requests or directs them to the appropriate resource. The role also supports the wider team with ticket scanning, cleaning, restroom checks, and transactions at concessions or the box office. Additional duties include cleaning auditoriums, communicating projection issues to management, completing opening, mid-shift, and closing procedures, and attending trainings and meetings. The position is based in a theater environment with typical cinema noise, dust, and activity; noise may range from moderate to high. Employees walk, bend, and stand for periods of time, frequently use their hands and arms, and occasionally lift or move items weighing up to 10 pounds. Occasional assisted lifting of 25 to 50 pounds may be requested. The stated base pay is $18.00–$20.00.
Requirements
- Must be 18 years or older, subject to state guidelines.
- ServSafe, Food Handling, and Alcohol training certifications are required.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Effective communication skills and the ability to handle difficult or stressful situations positively.
- Strong attention to detail and the ability to prioritize in a fast-paced, changing environment.
- Integrity and dependability.
- Availability to work nights, holidays, and weekends.
Nice To Haves
- At least 1 year of food running or bussing experience is preferred.
Responsibilities
- Deliver concessions, kitchen, and bar items to guests, including utensils, sauces, and napkins, following In Seat Dining procedures and Cinépolis service standards.
- Coordinate with the expediter to ensure food is delivered simultaneously, in high quality, and in a timely manner.
- Check orders for accuracy and completeness and communicate issues to the kitchen, expediter, or supervisors.
- Guide guests through the menu and suggest promotions, add-ons, or other offerings when appropriate.
- Clean auditoriums by removing dishes and trash and give found items to managers.
- Assist team members as needed, including scanning tickets, cleaning, conducting restroom checks, and ringing up guests at concessions or the box office.
- Respond to guest complaints and requests, or direct guests to the appropriate resource when unable to assist.
- Notify management of issues with movie projections.
- Complete opening, mid-shift, and closing procedures, along with other duties as needed.
- Acknowledge guests according to Cinépolis standards.
- Attend and participate in trainings and meetings.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
