RTS Quality Control Supervisor (Nights: 4:00pm – 1:00am)

Riviana Foods • Memphis, TN

20d

About The Position

The RTS Quality Control Supervisor is responsible for the daily operations of the RTS Quality laboratory and management of Quality technicians in a fast-paced, 24/7 manufacturing environment. The role leads in several areas, including Food Safety Programs, and reports directly to the Quality Manager.

The supervisor leads laboratory operations to ensure products meet or exceed quality standards; trains and engages production operators and technicians; coordinates Quality activities with other departments; and oversees laboratory equipment, documentation, quality data, and personnel. The role also serves as HACCP Coordinator, maintains compliance with HACCP and Food Safety prerequisite programs, and leads the Quality department in the Quality Manager’s absence.

This is a salaried role with a stated night schedule of 4:00 p.m. to 1:00 a.m., with an eight-hour day excluding breaks. The position may require responding to emergency callouts as needed.

Requirements

• High school diploma combined with equivalent related experience.
• At least five years of food-industry quality control experience.
• At least one year of supervisory experience.
• Strong technical and management skills in the area of expertise.
• Ability to troubleshoot systems, processes, and daily operations.
• Strong problem-solving skills and ability to build effective teams.
• Ability to read, write, and communicate effectively in English.
• Ability to prepare, review, and understand written communications and reports.
• Basic math skills, including ratios and statistics.
• Ability to use company software, computer systems, and automated equipment.
• Follow proper procedures for using and maintaining required personal protective equipment (PPE).
• Ability to set clear goals, track progress, and address performance issues.
• Ability to collaborate, communicate clearly and on time, listen actively, and support shared goals.
• Attention to detail and ability to produce accurate work that meets company standards.
• Reliability, accountability, professionalism, initiative, and ability to complete tasks without always needing direction.
• Ability to gain support from others, identify problems logically, make effective decisions, and support long-term company goals and business growth.
• Understanding of how daily decisions and actions affect costs, profits, and overall business performance.
• Availability to respond to emergency callouts as needed.

Nice To Haves

• College degree, preferably a BS in Food Science, Biology, or Chemistry.
• Statistical analysis experience and Better Processing School training in a retort operation.
• HACCP and SQF Practitioner certifications.
• SAP experience.
• Knowledge of Lean manufacturing principles and their application to improving efficiency and reducing waste.
• Understanding of the company’s business, goals, and operations.

Responsibilities

• Lead daily lab operational processes to ensure products meet or exceed established quality standards.
• Engage and train production operators and technicians to ensure Quality compliance and continuous improvement.
• Serve as a technical liaison between Quality and other departments.
• Coordinate shipment and analysis of samples, equipment, and other items as needed.
• Review ingredient certificates of analysis (COAs) for specification compliance and maintain the approval log.
• Develop, implement, and maintain documentation for customer requirements, including COAs, gluten-free testing, and other Quality data.
• Direct technicians to achieve daily production goals and provide feedback to the team.
• Manage staff, including hiring, discipline, payroll, performance appraisals, regular feedback, scheduling, and training and development.
• Ensure laboratory instruments and equipment have appropriate quantity, functionality, maintenance, calibration, and validation.
• Implement and maintain Quality data in the QM module of SAP and MII Interface.
• Lead or participate in plant self-inspection programs.
• Lead the Quality department in the Quality Manager’s absence.
• Participate in or lead problem-solving teams; conduct root-cause analysis; apply corrective and preventive actions; and implement process improvements.
• Prepare product analysis summaries and file deviation reports as needed.
• Maintain documentation of raw material, packaging, and production quality holds.
• Review, prepare, and implement technical documents, method development, procedures, and work instructions.
• Supervise laboratory practices and ensure compliance with relevant procedures.
• Serve as HACCP Coordinator by implementing, maintaining, and ensuring compliance with HACCP and Food Safety prerequisite programs.
• Respond to emergency callouts as needed.

Benefits

• Competitive salaried compensation based on experience and qualifications.
• Company-sponsored benefits to support health and well-being.
• 401(k) retirement savings plan.
• Career development opportunities to expand skills, develop professionally, and grow within the company.
• Opportunities to share ideas, solve problems, and help improve the company.
• Supportive team environment with colleagues who value teamwork, new ideas, and shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED