RSO Supervisor Quality Assurance I

TTX•Charlotte, NC

22d•Onsite

About The Position

This position oversees and manages quality functions at a TTX Repair Shop Operation (RSO), providing oversight throughout the freight car repair process—from receipt of inbound cars through final inspection and release. The Quality Assurance Supervisor ensures that incoming inspections, in-process repairs, and finished-product inspections are completed accurately, thoroughly, and on schedule in accordance with approved Standard Operating Procedures and Test Plans. The role provides final assurance that repaired railcars, parts, assemblies, component applications, and welding processes performed by Production personnel comply with TTX Company requirements, applicable industry standards, Association of American Railroads (AAR) requirements, Federal Railroad Administration (FRA) regulations, and customer specifications. The supervisor promotes safe work practices, supports the facility safety action plan, maintains AAR M-1003 certification requirements, and serves as a technical resource to all departments regarding material requirements, railcar supply information, quality, and cost performance. This is an on-site position with a schedule that varies by shop according to operational needs. The Mira Loma shop typically operates from 5:00 a.m. to approximately 4:00 p.m.; this role may require working until 5:00 or 6:00 p.m. depending on projects. The regular workweek is Monday through Friday, with some Friday schedule extensions and occasional Saturday work required to support production. The job involves managing and inspecting products, reading and interpreting blueprints, and observing products in operation. Inspections and product testing may take place at customer facilities. The employee frequently communicates verbally, hears, handles or feels objects, and reaches with the hands and arms; occasionally stands, walks, sits, climbs or balances, stoops, kneels, crouches, crawls, and lifts or transports up to fifty pounds. Correctable close, distance, and depth-perception vision and the ability to adjust focus are required. The employee frequently works near moving mechanical parts and may encounter fumes or airborne particles, toxic or caustic chemicals, and electrical hazards. Occasional exposure may include vibration, outdoor weather conditions, and elevated or otherwise precarious locations. The work environment is typically loud.

Requirements

At least three years of experience in railroad inspection, railroad operations, or railcar repair.
Working knowledge of railcar operations and the performance of railcars and related components.
Knowledge of AAR specifications and guidelines, FRA requirements, and Company specifications.
Successful completion of the Association of American Railroads Basic Auditor Course.
Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and government regulations.
Ability to prepare technical reports, detailed business correspondence, and procedure manuals.
Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Self-motivation and demonstrated ability to manage a diverse workload with minimal direct supervision.
Ability to manage and inspect products, read and interpret blueprints, and observe products in operation.
Correctable vision for close, distance, and depth-perception tasks, and ability to adjust focus.
Ability to lift or transport up to fifty pounds.

Responsibilities

Maintain the overall effectiveness and sustainability of the Quality Program, including reviewing the Quality Assurance Manual, executing internal audits and management reviews, and complying with AAR M-1003 requirements.
Investigate internal and external audit findings and lead the development of timely, effective responses.
Provide guidance on root cause analysis and corrective action, and verify that actions are implemented effectively to prevent recurrence.
Ensure railcars with wreck-related defects are processed promptly, including submission of Joint Inspection Certificates, photographs, and estimates.
Maintain and update the Wreck Status Report each week.
Oversee shop-level quality documentation and document-control activities.
Ensure measuring and test equipment used to verify product quality is properly maintained and complies with applicable AAR and TTX requirements.
Ensure satisfactory shop performance during FRA, TTX, AAR M-1003 internal and external, TTX Corporate, and AAR Mechanical Inspection Department (MID) audits.
Measure and monitor internal and external defects and provide monthly quality metrics to management.
Provide Production personnel and the management team with immediate feedback regarding defects identified during inspection and before final railcar release.
Conduct Job Safety Observations (JSOs) and provide safety-awareness training and instruction.
Provide final quality assurance that repaired railcars, parts, assemblies, component applications, and welding processes comply with applicable company, industry, regulatory, and customer requirements.