Roving Teller Chemung/Schuyler
About The Position
The Roving Teller provides customer service and supports branch operations across multiple branch locations as needed. The role serves new and established clients with consumer banking transactions, cash receipt and payment services, product referrals, and general information about the company’s products and services. It requires maintaining operational controls, accurate cash balancing, and compliance with legal, corporate, and regulatory procedures. The position also supports teller operations, branch upkeep, safe deposit services, ATM servicing, and vault duties. The position is with Chemung Canal Trust Company, N.A., including its divisions Capital Bank and Canal Bank. The company describes its culture as diverse and inclusive, with employees supported in reaching their full potential.
Requirements
- High school diploma or equivalent, with an emphasis in a business curriculum.
- Up to one year of experience in a customer service position.
- Proficient analytical and mathematics skills.
- Proficient communication, interpersonal, and sales skills.
- Proficient eye-hand coordination.
- Comprehensive knowledge of operating policies and procedures that affect consumer services.
- Thorough knowledge of the features and benefits of company consumer products and services.
- Basic computer skills, including Microsoft Outlook, Word, and Excel.
- Proficient reading, writing, grammar, and math skills.
- Ability to lift up to 50 pounds of coin.
- Ability to support multiple branch locations as needed.
Responsibilities
- Provide customer service to new and established clients, including cross-selling products and services and processing cash receipts and payments.
- Provide consumer services such as accepting deposits, cashing checks, processing utility bill and loan payments, and selling cashier’s checks, money orders, and certified checks.
- Process night and mail deposits, following approved authority and operating policies.
- Maintain knowledge of consumer products and services to identify client needs and recommend appropriate offerings.
- Follow legal, corporate, and regulatory procedures to protect client and bank assets.
- Identify business opportunities and refer clients to appropriate service personnel.
- Maintain an approved cash level and turn in excess or mutilated cash.
- Prepare daily settlements and proof of cash transactions; balance the cash drawer and report discrepancies to a supervisor.
- Meet teller referral goals and maintain an acceptable balancing record and Teller Standard Score.
- Prepare reports related to the position, including currency transaction and BSA reports.
- Prepare and scan teller work according to guidelines.
- Greet and direct clients and visitors, answer general questions, and provide information about company products and services.
- Assist with inventory coordination and maintaining public areas.
- Provide safe deposit box services as needed.
- Support non-paying and receiving activities, such as new accounts and loans, as needed.
- Balance or service ATM machines as needed.
- Perform assigned vault duties, including ordering cash, maintaining the vault book, managing target cash levels, and verifying and wrapping coin.
- Support multiple branch locations as needed.
Benefits
- Profit sharing and 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Paid time off
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
