Roving Personal Banker Texas Panhandle District

Wells Fargo•Lubbock, TX

6d•Onsite

About The Position

Wells Fargo is hiring a Roving Associate Personal Banker (SAFE) for its National Branch Network. The role provides support across multiple branch locations in an assigned geography, building customer relationships and helping customers with everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with relevant banking products, services, and digital tools. The position supports account openings, service requests, and credit applications, and works with branch teammates at different locations to provide consistent customer service. The role requires flexibility in changing branch environments, sound judgment, teamwork, and compliance with bank standards. It offers exposure to a large financial institution and opportunities for career growth supported by training and coaching. The role requires travel throughout the assigned geography, commuting to assigned branches for the duration of each assignment, and working a schedule that includes Saturdays. SAFE registration is required at employment; Wells Fargo initiates the registration process after the start date. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to travel 100% of the time within the assigned geography and commute to assigned branch locations for the duration of assignments.
Availability to work a schedule that includes Saturdays.
SAFE registration required at the time of employment; Wells Fargo initiates the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding credit score, and additional ongoing screening may apply.

Nice To Haves

Prior experience in financial services or a highly regulated customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting relevant capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Provide personalized banking support at multiple branch locations, covering banker and teller absences and temporarily filling open positions as needed.
Adapt to different branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards.
Build customer relationships through proactive, meaningful conversations that support financial well-being and engagement.
Understand customer needs through discovery conversations and connect customers with relevant products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
Support everyday banking needs, including account openings, service requests, and credit applications.
Handle cash and perform teller-line activities, processing transactions accurately and maintaining compliance and operational standards.
Use digital tools and technologies to enhance customer experiences and support evolving banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Coordinate with branch teammates to make seamless handoffs to licensed bankers or other specialists.
Follow applicable risk and compliance requirements, escalate concerns, and help remediate issues as appropriate.