Roving Personal Banker

First Bank•High Point, NC

1d•Onsite

About The Position

The Roving Personal Banker ensures customer needs are met by conducting thorough financial needs assessments and recommending suitable products and services for customers’ immediate and future financial needs. Under direct supervision, the role generates leads, builds new customer relationships, maintains existing relationships, and delivers a clear and positive customer experience through service, guidance, and sales. The position travels to various branches to provide coverage as needed. The role combines Personal Banker and Service Representative duties. It provides transactional support and dual-control functions, opens personal and business accounts, processes loan applications, and handles customer inquiries and service requests. The Roving Personal Banker also supports sales and referral goals, follows operational and regulatory requirements, and maintains branch security and compliance standards.

Requirements

High school diploma, GED, or equivalent work experience.
Business- or financial-industry-related educational experience, which may be gained through in-house training, formal schooling, or financial-industry curriculum.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills and ability to work with minimal supervision.
Intermediate skills in computer terminals and personal computers, mainframe systems, word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, with the ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license and ability to drive between locations within a region.
Ability to meet the work hours and days scheduled to perform the position’s essential functions.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, pay close attention to detail, and work effectively in a customer-relations environment and as part of a team.
Ability to interact effectively with coworkers and customers and exercise discretion, diplomacy, and sound judgment.

Responsibilities

Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional customer service.
Provide transactional support to the Service Area and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications.
Assist customers with requests, complaints, research, and follow-up related to deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch reporting or processes.
Follow branch security procedures, including opening and closing procedures and personnel safety.
Serve customers in person and by telephone.
Travel between and support multiple branch locations as needed.
Generate and maintain profitable customer relationships while meeting or exceeding customers’ financial needs and expectations.
Achieve activity, growth, and customer satisfaction objectives.
Conduct outbound calls and needs assessments as assigned by the Bank Manager to generate qualified referrals.
Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referrals.
Apply knowledge of basic sales skills and deposit and loan products.
Follow operational, regulatory, security, and screening requirements to minimize losses and ensure compliant account opening and loan processing.
Maintain adherence to branch policies and procedures and support successful internal audits.
Complete annual compliance courses and comply with corporate policies, federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards.
Perform other duties as required.