Roving Personal Banker North East Maryland District

Wells Fargo•Baltimore, MD

2d•$21 - $30•Onsite

About The Position

Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join its National Branch Network. This front-line role provides support across multiple branch locations within an assigned geography, building customer relationships and supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them to suitable banking products, services, and digital tools. The role supports account openings, service requests, and credit applications while working with branch teammates across locations to deliver a consistent customer experience. It includes covering banker and teller absences, temporarily filling open positions, cash handling, and teller-line activities. Success requires a strong service mindset, sound judgment, flexibility, teamwork, and compliance with bank standards. Wells Fargo provides training and coaching, and the position is described as a foundation for long-term growth and career mobility. The role requires travel throughout the assigned geography, a schedule that includes Saturdays, and SAFE registration at the time of employment. Visa sponsorship is not available.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to travel 100% of the time within the assigned geography and commute to assigned branch locations for the duration of assignments.
Availability to work a schedule that includes Saturdays.
Pass the required language assessment.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo policies relating to financial responsibility, character, fitness, and criminal background; credit-report review and ongoing screening may apply.

Nice To Haves

Prior experience in financial services or a highly regulated customer-facing role, with comfort following structured processes and accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting helpful capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Provide personalized banking support across multiple branch locations within the assigned geographic area, covering banker and teller absences and temporarily filling open positions as needed.
Adapt to different branch environments, teams, and customer needs while maintaining consistent service quality and bank standards.
Build customer relationships through proactive, meaningful conversations that support financial well-being and engagement.
Lead discovery conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
Support everyday banking needs, including account openings, service requests, and credit applications.
Perform cash handling and teller-line activities, accurately processing transactions while maintaining compliance and operational standards.
Use and adopt digital tools and technologies to enhance customer experience and support banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Follow applicable risk programs and Wells Fargo policies and procedures, and escalate and remediate issues as required.
Travel within the assigned geography and work a schedule that includes Saturdays.