Routing and Receiving Coordinator

Bray & Scarff • Laurel, MD

6d • Onsite

About The Position

The Routing and Receiving Coordinator is responsible for organizing and finalizing the daily crew schedule and routes, preparing accurate job estimates, and receiving service parts into inventory. This role monitors workload, service priorities, and geography to build efficient routes, prepares estimates and quotes for customers, and physically receives and logs incoming parts. The Routing and Receiving Coordinator supports customer satisfaction, crew efficiency, and the overall operational flow of the Parts and Service Departments.

Requirements

• Previous experience in scheduling, dispatching, route coordination, or estimating preferred
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to read job specifications and accurately calculate costs, materials, and labor
• Professional demeanor with a customer-first mindset
• Ability to multitask, prioritize, and stay calm under pressure
• Comfortable using scheduling and estimating software, phones, and basic computer systems
• Reliable, dependable, and detail-oriented
• CRM experience preferred; currently using FieldAware

Responsibilities

• Schedule crews efficiently each day based on workload, location, and service priorities
• Plan and coordinate daily and weekly routes to maximize productivity and minimize drive time
• Prepare accurate job estimates and quotes for customers in a timely manner using Bluebook estimating software
• Physically receive incoming service parts shipments and accurately enter them into the company inventory system
• Communicate with customers regarding scheduling, estimates, and service changes by phone, text, or the proprietary texting system
• Collaborate closely with field crews to ensure schedules are followed, estimates align with actual job scope, and issues are addressed quickly
• Coordinate with the Parts Department to verify inventory accuracy and part availability before scheduling jobs
• Handle customer and crew messages in a professional, customer-focused manner
• Maintain accurate scheduling records, estimate documentation, and customer information
• Proactively problem-solve around weather delays, last-minute changes, or unexpected issues
• Follow all departmental procedures and standard operating workflows
• Perform additional duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed