Routing and Receiving Coordinator

Bray & Scarff•Laurel, MD

11d•$21 - $25•Onsite

About The Position

The Routing and Receiving Coordinator is responsible for organizing and finalizing the daily crew schedule and routes, preparing accurate job estimates, and receiving service parts into inventory. This role monitors workload, service priorities, and geography to build efficient routes, prepares estimates and quotes for customers, and physically receives and logs incoming parts. The Routing and Receiving Coordinator supports customer satisfaction, crew efficiency, and the overall operational flow of the Parts and Service Departments.

Requirements

Strong organizational and time-management skills
Excellent verbal and written communication skills
Ability to read job specifications and accurately calculate costs, materials, and labor
Professional demeanor with a customer-first mindset
Ability to multitask, prioritize, and stay calm under pressure
Comfortable using scheduling and estimating software, phones, and basic computer systems
Reliable, dependable, and detail-oriented
Ability to stand, walk, or sit for extended periods
Ability to work in an office environment with regular computer use
Ability to physically receive and handle incoming parts shipments, including occasional lifting

Nice To Haves

Previous experience in scheduling, dispatching, route coordination, or estimating preferred
CRM experience preferred; currently using FieldAware

Responsibilities

Schedule crews efficiently each day based on workload, location, and service priorities
Plan and coordinate daily and weekly routes to maximize productivity and minimize drive time
Prepare accurate job estimates and quotes for customers in a timely manner using Bluebook estimating software
Physically receive incoming service parts shipments and accurately enter them into the company inventory system
Communicate with customers regarding scheduling, estimates, and service changes by phone, text, or the proprietary texting system
Collaborate closely with field crews to ensure schedules are followed, estimates align with actual job scope, and issues are addressed quickly
Coordinate with the Parts Department to verify inventory accuracy and part availability before scheduling jobs
Handle customer and crew messages in a professional, customer-focused manner
Maintain accurate scheduling records, estimate documentation, and customer information
Proactively problem-solve around weather delays, last-minute changes, or unexpected issues
Follow all departmental procedures and standard operating workflows
Perform additional duties as assigned