Router

National Express•Pomona, CA

About The Position

The Router produces and maintains route records and daily operating copies, keeps current with routing program documentation, and develops cost-efficient, timely routes while meeting routing-process deadlines. The role coordinates with Dispatch to establish route time and mileage standards and provides customer service to customers, parents, and employees. It also documents routing-program problems, maintains a professional work area and appearance, and performs other duties as assigned. The position requires the ability to organize competing priorities, communicate and problem-solve effectively in a fast-paced or stressful environment, operate two-way and emergency radios and office equipment, and use Microsoft Office and computerized routing software. The company emphasizes ethical conduct, safeguarding children and passengers, and a diverse and inclusive workforce.

Requirements

High school diploma or GED.
Ability to organize and prioritize time while balancing competing customer-care and routing demands.
Ability to communicate effectively with colleagues and customers in fast-paced or stressful environments, including interpersonal and telephone communication.
Ability to problem-solve to meet schedule requirements.
Ability to operate two-way and emergency radio systems.
Ability to use office machines, including a fax, scanner, copier, zip drive, and telephone system.
Ability to use Microsoft Office programs and computerized routing software.
Verbal communication skills to provide clear advice and interpretation.
Written communication skills to prepare materials and reports.
Customer service skills for serving internal and external stakeholders.
Commitment to ethical conduct and personal integrity.

Nice To Haves

Previous dispatch experience.
Bilingual abilities.

Responsibilities

Produce and maintain a master record of all routes and provide operating copies daily.
Read and keep current with documents relating to the routing program, including manuals, updates, and maps.
Produce and maintain cost-efficient and timely routes.
Meet deadlines related to schedules set for the routing process.
Coordinate with Dispatch to establish route standards for time and miles.
Provide customer service when working directly with customers, parents, and employees.
Maintain a daily written record of routing-program problems and provide clean copies to the General Manager weekly.
Maintain a neat and professional work area and professional appearance.
Share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties as assigned.