Route Support Merchandiser

Continental Services•Groveport, OH

22d

About The Position

The Route Support Merchandiser supports Route Managers by covering for drivers, assisting with data entry and field implementations, and improving customer service through constructive feedback. The role identifies driver training needs and communicates observations to supervisors to help ensure smooth road and in-house operations. Responsibilities include covering Route Merchandisers as needed and monitoring route performance; supporting new machine installations with initial fills; managing product returns; notifying Route Managers about idle or underperforming machines; and assisting with seasonal or final product adjustments during account transitions. The role also trains Route Merchandisers on operational standards and procedures, gathers customer feedback, inspects machine cleanliness, reinforces professional appearance and uniform guidelines, completes special projects, promotes safety and compliance, and promptly communicates critical account or business-risk information to relevant managers or leadership.

Requirements

High school diploma or GED.
Valid driver’s license with a clean driving record.
Strong communication and customer service skills, including the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.
Ability to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
Ability to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Provide coverage for Route Merchandisers as needed and monitor route performance to identify improvement opportunities and recognize strong practices.
Support new machine installations with initial fills.
Manage product returns from the field.
Notify Route Managers about idle or underperforming machines.
Assist with seasonal or final product adjustments to support smooth account transitions.
Train Route Merchandisers on operational standards and procedures, reinforce compliance, and assist with ongoing performance issues.
Interact courteously with customers during route coverage, gather feedback, and relay it to the appropriate team member for follow-up.
Inspect and maintain cleanliness standards for all machines in the field.
Ensure Route Merchandisers maintain a professional appearance and follow uniform guidelines.
Complete special projects and assignments as directed by the Route Manager.
Promote and model a clean, safe work environment and stay informed about current operational processes and procedures.
Promptly communicate critical information that may affect account retention or present business risk to Account Managers, Route Managers, or leadership.