Route Merchandiser

Continental Services•Sterling Heights, MI

15h

About The Position

Continental is seeking a Route Merchandiser to service and merchandise vending machines and markets, deliver OCS orders, and help maintain clean equipment. The role uses a company vehicle and company-owned tablet or phone to maintain accurate inventory records, rotate products, check expiration dates, and account for route proceeds. The position supports customer satisfaction by keeping product displays stocked, safe, clean, and professionally presented. The Route Merchandiser maintains and orders inventory, restocks product areas, handles expired or rejected merchandise, delivers products safely, and ensures perishable items are properly refrigerated. The role also monitors refrigeration temperatures, collects and records cash, reports safety or security concerns, performs routine cleaning and product-quality checks, and requests technical support for equipment issues. Depending on regional needs, the role may include training new Route Merchandisers and completing additional assignments or projects.

Requirements

High school diploma or GED.
Valid chauffeur's license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
Strong communication and customer service skills, including the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to a clean, organized, and welcoming product presentation.
Able to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
Able to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols; complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays, rotating products and following inventory tracking procedures.
Remove, document, and properly handle expired or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle and handle perishable items appropriately during transit and stocking.
Optimize routes to reduce drive time and improve productivity.
Check cooler and refrigeration temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
Monitor and report unusual or concerning safety, security, or potential misconduct activity.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and complete a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when needed based on regional needs.
Perform additional assignments and projects as needed.