Route Service Representative

NOVO•Madison, TN

12d

About The Position

NOVO Health Services provides linen management solutions to the healthcare industry, focusing on safety and infection control. Its regional healthcare linen facilities are HLAC accredited and use modern processing equipment and processes. The Route Service Representative (RSR) is the customer-facing representative responsible for retaining customers, growing existing account revenue, identifying prospects, and maximizing route efficiency. The RSR takes ownership of assigned accounts by responding to customer needs and using creative problem-solving strategies. The role involves building relationships, negotiating contracts, account management, and delivering and collecting linen. It also requires loading and unloading route trucks and maintaining them and assigned equipment in good working condition. This is a full-time associate position. NOVO offers competitive pay, paid holidays, a paid time off program, retirement and insurance benefits, and a safe, positive work environment with opportunities for growth and advancement.

Requirements

Strong background in customer service and/or sales.
Previous experience driving 26–28-foot straight trucks.
Clean and professional appearance; a company uniform will be provided.
Valid driver’s license and excellent driving record.
Meet all DOT requirements and hold a valid DOT Medical Card; the employer can schedule a DOT physical as part of the hiring process.
Excellent oral and written communication skills.
Good computer skills, including Microsoft Office Suite and other software systems.
Ability to lift up to 50 pounds unassisted and push or pull linen carts up to 700 pounds.
Ability to stand, walk, climb stairs, and sit for up to 10 hours a day.

Responsibilities

Follow applicable federal, state, and local laws and regulations, along with corporate safety policies.
Build trust and rapport with account decision-makers and end users.
Respond to customer needs and use creative problem-solving to support customer satisfaction.
Grow existing business by identifying and offering additional products and services.
Maximize route efficiency and productivity, drive revenue, and control costs.
Negotiate renewal agreements with assigned customers.
Seek referrals from current accounts and communicate potential prospects to the Director of Sales.
Maintain professionalism in appearance, attitude, and organization of accounts and route trucks.
Deliver clean linen and monitor its quality and inventory levels so customers can meet their facility’s day-to-day needs.
Remove soiled linen, identify it properly, and transport it to the plant for processing.
Collaborate with the Customer Success Manager and plant personnel to meet the needs of assigned accounts.
Load and unload trucks daily, verify all required items before departure, and complete the route completion procedure.
Keep the work area, route truck, and assigned equipment clean and in good working condition.
Perform other tasks as assigned.