Route Relief Sales Representative

Community Coffee•Austin, TX

111d•Onsite

About The Position

The Route Relief Sales Representative supports the Sales Manager by planning and executing relief for assigned routes. The role ensures uninterrupted customer service by delivering products, maintaining inventory, and promoting customer satisfaction when the regular Route Sales Representative is absent. The position involves daily travel between a company location and customer establishments, with service and sales to approximately 20–30 customers per day. The work is on-site in a field sales environment.

Requirements

High school diploma or equivalent; a passing score on an aptitude test is required in lieu of a high school diploma or equivalent.
At least 1 year of customer service or sales experience.
At least 21 years of age.
Valid driver’s license; a CDL may be required depending on location.
Acceptable driving record.
DOT medical certification.
Successful completion of a pre-employment physical.
COVID vaccination may be required depending on customer requirements for route access.
Ability to perform the described physical duties, including frequent lifting of 35 pounds and occasional lifting up to 40 pounds, and occasional pushing or pulling up to 100 pounds using rolling pallet or similar equipment.
Internal candidates may have unrelated Community Coffee experience considered in fulfillment of the experience requirement at the hiring manager’s discretion with Human Resources approval.

Nice To Haves

Route sales and cold calling experience in a Direct Store Delivery (DSD) environment.
CDL, where required based on location.

Responsibilities

Collaborate with the Sales Manager to plan route relief schedules in advance.
Deliver products, equipment, and supplies to existing customers during assigned relief periods.
Solicit additional product purchases from current customers to drive sales.
Collect customer payments and manage daily route bank deposits.
Load and maintain accurate truck inventory for each customer visit.
Maintain product freshness and appropriate shelf presentation.
Ensure high levels of customer satisfaction through consistent service and support.
Maintain and service coffee brewing equipment at customer locations.
Record and update accurate sales, inventory, and delivery information.
Participate in trade shows and special events to promote company products.
Perform routine vehicle maintenance and keep the truck clean.
Perform additional duties as necessary.