Route Merchandiser
About The Position
As a Route Merchandiser, you will service and merchandise vending machines and markets, deliver OCS orders, and help maintain equipment cleanliness. You will provide customer service, use a company vehicle and company-owned tablet or phone to maintain accurate inventory records and rotate products, including checking expiration dates, and accurately account for route proceeds. The role also involves maintaining product displays, managing inventory, handling perishable goods appropriately, collecting and recording payments, monitoring equipment and product quality, and initiating service requests when technical support is needed. Depending on regional needs, you may train new Route Merchandisers and take on additional assignments and projects.
Requirements
- High school diploma or GED.
- Valid chauffeur's license and a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
- Strong communication and customer service skills, with the ability to read, speak, and understand English.
- Proficiency with computers, iPads, GPS technology, and basic inventory systems.
- Ability to operate pallet jacks if applicable to the region.
- Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
- Detail-oriented and professional, comfortable with routine tasks in structured environments, and able to follow written and verbal instructions.
- Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.
Nice To Haves
- Prior experience in delivery, route driving, merchandising, or customer service.
- Ability to operate box trucks.
Responsibilities
- Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
- Count, record, and order inventory according to established protocols, and complete full inventory counts as required.
- Restock shelves, coolers, coffee stations, and other product displays; rotate products properly and follow inventory-tracking procedures.
- Remove, document, and properly handle out-of-date or rejected merchandise.
- Load and unload products safely using proper lifting techniques and equipment.
- Deliver merchandise using a company vehicle, handling and refrigerating perishable items appropriately during transit and stocking.
- Optimize route efficiency to reduce drive time and improve productivity.
- Check that coolers and refrigeration units maintain proper temperatures and report deviations.
- Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
- Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
- Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
- Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
- Initiate service requests when equipment issues require technical support.
- Provide training to new Route Merchandisers when needed for regional operations.
- Perform additional assignments and projects as needed.
Benefits
- Medical, dental, and vision coverage.
- Voluntary life and AD&D insurance.
- Short-term and long-term disability coverage.
- Critical illness coverage.
- Parental leave.
- 401(k) with company match.
- Paid time off.
- Wellness programs.
- Referral bonus.
- Additional perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
