Route Merchandiser

Continental Services•Maple Heights, OH

19d

About The Position

As a Route Merchandiser, you service and merchandise vending machines and markets, deliver OCS orders, and help maintain equipment cleanliness. You provide customer service while using a company vehicle and a company-owned tablet or phone to maintain accurate inventory records, rotate products, check expiration dates, and account for route proceeds. The role also includes restocking and product handling, route planning, temperature checks, cash handling, cleaning, equipment issue reporting, and, depending on regional needs, training new Route Merchandisers.

Requirements

High school diploma or GED.
Valid driver's license with a clean driving record.
Strong communication and customer service skills, including the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Ability to balance business needs with customer requests, follow through consistently, and apply new information quickly.
Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to clean, organized, welcoming product presentation.
Ability to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
Ability to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols, including completing full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays; rotate products and follow inventory tracking procedures.
Remove, document, and properly handle outdated or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle and ensure perishable items are appropriately handled and refrigerated during transit and stocking.
Optimize routes to reduce drive time and improve productivity.
Check that coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to confirm standards are met.
Initiate service requests when equipment issues require technical support.
Train new Route Merchandisers when needed for regional needs.
Perform additional assignments and projects as needed.