Route Manager

Continental Linen Service • Kalamazoo, MI

7d • Hybrid

About The Position

CLS is seeking a dedicated Route Manager to join their team. This role involves ensuring smooth deliveries, handling service requests, and driving team performance in collaboration with the District Service Manager (DSM). The position entails training and coaching Route Service Professionals (RSPs) while upholding high service standards. The Route Manager will be recognized as the expert on all routes within their area, spending most of their time in the field supporting routes and making service calls with customers. The role requires flexibility and adaptability, as there may be periods of working on-site and periods of working on various local routes for several weeks at a time. It is an exciting and dynamic work environment that will keep you engaged and physically active, with opportunities to support a dynamic team and directly impact their growth and success. The role plays a crucial part in ensuring smooth operations and high customer satisfaction.

Requirements

• Customer Service or Sales experience
• Chauffer License
• Clean Driving record
• Ability to drive up to 10 hours a day
• Capable of pushing or pulling large wheeled laundry carts
• Lift up to 30 lbs repetitively and 75 lbs occasionally
• One year of Customer Service experience required
• Chauffeur License and Clean Driving record required

Nice To Haves

• Prior Route experience is a plus
• Route Truck / Box Truck / Step Van / Service Van Hand Truck / Forklift / Pallet Jack

Responsibilities

• Ensuring smooth deliveries
• Handling service requests
• Driving team performance in collaboration with the District Service Manager (DSM)
• Training and coaching Route Service Professionals (RSPs)
• Upholding high service standards
• Being the expert on all routes within their area
• Supporting routes and making service calls with customers
• Finding better ways of working
• Making sure everything gets done properly
• Offering wide-ranging support in customer relations, safety, team growth, and putting plans into action

Benefits

• Health
• Dental
• Vision
• Paid Holidays
• Vacation
• 401K
• Uniforms provided
• Incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed