Route Service Manager

Interstate Batteries • Delmar, MD

6d

About The Position

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. The role works with dealers to ensure an appropriate mix of batteries on the rack, execute battery quality programs, and build strong relationships that support dealer retention. The position works independently with limited supervision and is accountable for accurate inventory management of company assets, using independent judgment and operating with integrity and a positive attitude.

Requirements

• High school graduate or equivalent.
• Ability to read, write, and perform basic math.
• Excellent communication skills.
• At least one year of delivery and customer service experience.
• Working knowledge of computers or ability to learn applicable systems.
• Working knowledge of electronic inventory management tools, such as tablets and scanners.
• Good organizational skills and ability to prioritize tasks.
• Accuracy and attention to detail.
• Ability to approach tasks with a sense of urgency.
• Ability to work overtime if requested.
• Clean driving record and compliance with driver qualification requirements.
• Valid DOT medical card that is maintained.
• Ability to operate a motor vehicle.
• Ability to use required personal protective equipment.
• Ability to regularly lift and/or move up to 50 pounds without assistance and occasionally lift up to 75 pounds; repetitive lifting is required.
• Ability to stand, walk, hear, talk, and use hands to grasp and handle objects regularly; the role also involves consistent sitting, standing, and walking.

Responsibilities

• Deliver batteries and provide service to each dealer on the route safely and on time.
• Load and unload trucks safely and maintain an accurate account of company assets.
• Establish, build, and maintain dealer relationships.
• Keep displays and products clean, full, and rotated according to consignment agreements.
• Manage dealer accounts, including sales, consignment, warranties, product rotation, cash collection, and invoicing.
• Complete delivery and route transactions and other paperwork on time.
• Collect and return junk and used batteries to the warehouse.
• Interact professionally with team members, managers, customers, and other stakeholders.
• Follow and fulfill driver program requirements specified by the manager.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED