Route Coordinator/Dispatcher

Labcorp • Houston, TX

21h • Onsite

About The Position

Labcorp is seeking a Route Coordinator/Dispatcher to join their team in Houston, TX. This role is responsible for utilizing route management software to schedule, coordinate, and dispatch specimen pickups. The position involves managing high volume email and phone traffic to coordinate resources, ensuring productivity and expense targets are met while maintaining customer expectations. The Route Coordinator/Dispatcher will also be responsible for problem-solving specimen-related issues and performing various administrative duties. Labcorp is a global leader in diagnostic testing and drug development solutions, aiming to improve health and lives through science.

Requirements

• High school diploma or GED or equivalent
• 1 year or more experience in logistics, customer service or operations
• Basic computer and typing skills; experience with Microsoft Office
• Strong communication skills; both written and verbal
• Excellent organizational and time management skills
• Strong attention to detail with the ability to multitask

Nice To Haves

• Prior experience in logistics, customer service or operations
• Experience working in a medical courier environment
• 2 years or more experience working as a dispatcher
• Familiarity with route management software

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed
• Develops and coordinates the daily route, work, and training schedules of assigned work group.
• Assists Branch Manager with administrative duties associated with Professional Services operations.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees