Dispatcher Coordinator

ABC Legal Services

3h•Remote

About The Position

Docketly, a sister company to ABC Legal Services, is a growing company based in Longmont, Colorado, specializing in making it easy, fast, and safe to hire stand-in attorneys for the creditor's rights industry through its software and nationwide attorney network. The company aims to redefine legal services. This role seeks a highly organized, detail-oriented professional to manage high-volume court hearing coverage. The position involves efficient dispatching and real-time coordination, with a strong focus on logistics, scheduling, and ensuring seamless attorney coverage. It also includes supporting client communication and service growth. The ideal candidate will thrive in a fast-paced, KPI-driven environment and demonstrate excellence in prioritization, problem-solving, and execution. This is a full-time, remote position located in Alabama.

Requirements

Highly organized
Detail-oriented professional
Thrives in a fast-paced, KPI-driven environment
Excels at prioritization, problem-solving, and execution

Responsibilities

Coordinate and dispatch attorneys to cover a high volume of daily court hearings
Manage real-time scheduling changes, cancellations, and urgent coverage gaps
Confirm assignments and ensure all hearings are fully staffed and accurate
Monitor coverage pipelines and proactively resolve conflicts or shortages
Maintain constant communication with attorneys to ensure timely arrival and completion
Maintain accurate scheduling data across dispatching and CRM systems
Track coverage metrics, completion rates, and service quality
Partner with internal teams (recruiting, operations, client success) to ensure seamless execution
Identify process inefficiencies and recommend improvements to dispatch workflows
Serve as a point of contact for client updates related to hearing coverage
Conduct outbound follow-ups as needed to confirm details or address service needs
Support client retention through reliable, consistent service delivery
Assist with outbound outreach to support coverage needs and client growth
Contribute to operational reporting and performance tracking
Support team initiatives tied to expansion and service optimization